I'm guessing the seller was able to have your case closed because he/she could demonstrate the item was delivered through tracking. There are plenty of instances where a package marked delivered, but not received, has been recovered and properly … Though I'm not sure how/why you can be just putting packages in the post box when the majority of your recent sales have been listed as small package. I ordered an item on March 20. I think that the seller might have put the wrong address down on the parcel, which is why I don't have it but it's marked as delivered. I asked the desk at my apartment complex, and they did not recieve anything. Usually buyers are given multiple shipping options, free or cheapest shipping which is Only tracking. Ok I have just realise what you are seeing, it is in your purchase history where some items say they have been delivered and others arn't. Explained to the buyer that it's showing as delivered. Delivered because being a new seller, some money is still being held by PayPal until these folk mark it as arrived (per what eBay support said). I have the option to mark an item as despatched when I have posted it, I do not have an option to mark as delivered. It's the post office's responsibility. Furthermore, I've got other items now that have been marked as 'Delivered' (and the tracking is up date to say so), but other items which the tracking doesn't say delivered, but have been marked as delivered - meaning someone is manually doing it? Hi. This means that you could today open an Item Not Received Dispute. If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. The seller does not and can not mark it as delivered, this is something ebay sometimes does when an item is sent with an uploaded tracking number, if it doesn't mark itself as delivered then there is nothing anyone can do about it. You, as the Buyer, can leave feedback which tells eBay that you received it. Signature box just shows a web link for Hermes corona virus policy. Not necessarily a problem. from March 2015; to July 2015; last updated – posted 2015-Jul-28, 12:59 pm AEST posted 2015-Jul-28, 12:59 pm AEST User #240566 124 posts. Are Hermes couriers (and maybe other couriers) signing for items as delivered but not actually delivering them, until a later date? If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be available in your eBay Messages - opens in new window or tab . The post office informed him the item was delivered to the address. Tracking shows an item as delivered signed for. 4 Reasons for an "Item Not Received" Case. A recent customer contacted me about not receiving an item. I then scheduled a redelivery attempt for Mon Nov 20, and it never showed out for delivery but it was marked as delivered at 3:41 pm. Let the seller know your item hasn't arrived After this, eBay will step in. As long as you have the items it doesn't matter if they are marked as dispatched or not, it is up to the seller, but they don't have to, many are marked as dispatched when the seller prints off an ebay label, other times the seller marks it, but it is not important. Click “I did not receive item.” This opens a request. Yes, I do have too much time on my hands but it is a serious concern for me. There is no option to mark an item as Received/Delivered. 3) The item was delivered elsewhere by mistake, like the neighbors for example. This means that you could today open an Item Not Received Dispute. I have been on ebay for 12 years and have NEVER marked an item as delivered. I do seriously worry about the education system in this country. I've bought a mobile from the US … Both you and the buyer will get an email notification. Several items in my Purchase History are been delivered but are still not showing as delivered over a week later! Parcel can't be found outside. At that point, it's between you and the shipping carrier. If your item has arrived, and you want to return it for a refund, you'll need to cancel your item not received case and open a return request. If you don't have that, then you will more than likely have to wait the 21 days from payment until it clears. eBay has the item showing as "awaiting delivery", Royal Mail may have it as "delivered" or "awaiting delivery". If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. the money is only released when the tracking shows the item has been delivered. So the item's price seem to good to be true. Please confirm if you received the item, so i can chase this up with the delivery guys. It was about half the price of same item I usually see other sellers sell for that item on E-bay. Options. If you mark the item as shipped in My eBay but don’t upload tracking information, funds should be available 7 days after your latest estimated delivery date OR If you don’t provide tracking information, mark the item as shipped, or the estimated delivery date cannot be calculated, funds should be available in 21 days . Doesn't matter really as long as the OP has the item they should not be waiting for it to be delivered any more and if it were possible to mark as delivered then they would be the one who had to do it (if ebay didn't with tracking). This is not the Seller's fault, nor problem, when a package is marked as delivered but you never received it. But you can't track a second class stamped letter? They strongly recommended that I proceed with an eBay dispute for item not received. If you have opened the case trough eBay, you have lost $650. I ordered an item on March 20. This does make sense - but how reliable is the tracker? Then why is the Delivered option even there if nobody is ever going to mark items as delivered? Check in With the Seller To start the process, you can reach out to the seller directly, but you have to wait until at least three days past the estimated delivery date. Report Inappropriate Content. AP says that it is extremely difficult to track these types of deliveries but they'll try their best. If you literally just stick a stamp on the envelope and put it in the post box then you will have to wait 21 days for the payment to be released until you have met the criteria for payments not to be held. I check the tracking record, apparently it was delivered to a wrong Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. 48,064 Views Message 3 of 7 11 Helpful Reply. But your seller did not mark the item shipped. I think it's already been said, but here goes again. Where are you seeing that option? I have been getting some items marked as delivered, but only a small number. Ebay indicated my item as "Delivered", but I did not receive the item! And yes, I agree that there is a MASSIVE difference, which is why I asked why they are NOT marked as delivered even when I have received them sevral days ago! Forum Regular reference: whrl.pl/RefyNY. Since the oackage didnt have sign on delivery, they can't prove you actually received it level 1 For the purpose of the seller's rating at hitting their quoted dispatch time eBay considers the item to have been dispatched once a seller has marked it as such. Shipping carrier USPS. I don't know why I am seeing that 'option'! If a buyer opened an item not received request, but tracking details later show the item has been delivered to the buyer's postcode, the request will be automatically closed. This is pretty much and open and shut case if you call eBay. It's not the seller's fault but there may be some recourse. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. or does everything rest on a buyer to actually log back in and mark it? If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll be available in your Messages - opens in new window or tab too. I've never seen this happened before, maybe it's a new feature that ebay added, I don't know. In this video you can find simple step by step guide on how to mark a purchased item on eBay as 'Received'.It might be helpful for new eBay buyers. I have not had any issues with missing items or showing delivered and them not being there in the past. they can leave feedback once an item has arrived, for an item to be marked as 'delivered' you need to have added the tracking number to the transaction, then the item will be marked as delivered once the tracking updates. (EG January 1 to January 7) And then when that last date passes you have 30 days to open a Dispute. dread22. It is all about tracking. Underneath car checked. no one is doing it 'manually, there is no option for a buyer to mark items as delivered. Outdoor bins looked inside. For ebay it's enough to see that the item was delivered to your zip code (not to your address). You have 30 days from the estimated delivery date to inform … They changed before I left the page to ''dispatched'' though? Does eBay eventually just assume/mark it as delivered? The best thing to do first, for any issues with an eBay purchase, is to try contacting the seller. Now either the three people I spoke to are lying at Australia Post or you are. If you did not use an eBay shipping label platform or upload carrier tracking information for the transaction, you have 24 hours from the time your buyer reports a problem to do so. Please start a trace and request refund for item sent. You literally get zero information about it - it just goes in a postbox and that's that? I wish I could upload a screen print of My Purchase History so you could see it! so what do you do even when you have added tracking and it still does not show up. Today eBay marked the item as delivered but it hasn't arrived. Tell the seller that paypal typically releases a seller's funds within 3 days of tracking showing delivery, within 7 days of the item being marked "Shipped", or within 21 days if neither of the first two were used. There are also sometimes technical problems that mean the tracking doesn't get automatically updated on different sites. I get a feeling this is a wind up by someone with too much time on thier hands. But I don't know how to do that. I still don't know where you are marking things as delivered. (EG January 1 to January 7) And then when that last date passes you have 30 days to open a Dispute. 2) Somebody stole the package from the mailbox or doorstep. Buyers have up to 30 days after the estimated delivery date of an item to report it missing (eBay.com). In purchase history, there's a dot for "Delivered", so I'm guessing that the item is marked as "Delivered" when you leave feedback? If you have received your items and are happy with them then I'm not sure what the problem is. Options. Item marked as delivered but buyer says not received. Ebay currently regard this as proof of delivery and (as the OP has already found) will automatically reject any claims for undelivered items if the Royal Mail code shows delivery. why are you so worried about it showing as 'delivered'? I thought I'd been failing to mark as things as delivered all these years! posted 2015-Mar-20, 7:19 am AEST O.P. I had items marked as delivered and signed for - not me - only to actually get delivered days later. They are  from 19th & 21st Nov. and were received soon after with feedback being left by both parties. ASAP What to do with it? Archive View Return to standard view. ****************************************************************************. The envelope on your purchased items page is for dispatch and can be marked by the seller if they want to or by ebay automatically when postage is bought through them. If they are a good seller, they will contact you soon. If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an “Item not received” request. im in the same boat ive added tracking to my items and they are still not marked as delivered even though tracking says so you should be able to manually do this when you have put tracking on your items to start with. Because I've had feedback from buyers saying the items have been delivered/excellent etc, but the trackers still showing them as not delivered. in reply to theatricalhead2toe Feb 2, 2014 2:59:09 PM. She or he stated that item is not received. If your item hasn't arrived yet, the first thing to do is check the delivery information. This is very noticeable with international airmail. I clicked on one of the items to view the details and I picked up the following: it says that the delivery information has been recieved but the item is not in transit nor is it being delivered. And I guess anything sent in an envelope/stamped then is forced to wait 21 days? some posts just flummox me.Do you seriously expect to get a constructive reply ? Or online notifications that courier tried to deliver 3 times that day and no one was in, whilst all the time I've been downstairs and no one knocked. then Go to the purchase page and find the order. Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Highlight; Print; Email to a Friend ; Report Inappropriate Content; on ‎06-26-2019 09:54 AM. Also you seem to have a vendetta against me, I tried ringing Australia Post three times and they said that as the item was delivered in the tracking, that it was a problem with your end and that you need to Lodge the claim, I could not do it only the receiver could Lodge the claim/query. I have even left feedback for all these items, yet they are still not showing as delivered. Outdoor bins looked inside. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Checked along the street etc. Tracking shows they delivered within 2 days. Consequently it's not uncommon for some sellers to be less than honest when marking items as dispatched. This is why I say you need to get advice all the way, and to try ebay before paypal. PHEW! I think I know what the OP might be referring to ?! Buying and selling off eBay. Buy & sell electronics, cars, clothes, collectibles & more on eBay, the world's online marketplace. If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be … I ordered 6 pairs of Chrisrmas pyjamas, they have just been marked as delivered and tracked but I have not received them. Click on Contact seller. maybe that triggered it to be shown as delivered. Because I like things to be marked up as delivered before I hide the orders! Underneath car checked. Fortunately, this is usually the easiest scenario to address. I check the tracking record, apparently it was delivered to a wrong I have how ever received 4 Christmas cards instead that I have not ordered so it looks like I've been scammed. Yes. You should receive a call back regarding the issue within 2 business days. Hi All :) I purchased a handbag and it's been marked as delvered on Monday but it did not arrive with my Monday parcels. It's still not here yet. I got a message from the buyer stating. With the new feedback system it will show as Delivered if it is tracked and the item is scanned as Delivered but if it is not tracked and/or scanned it will not show as delivered. However, I honestly did not get the package. That's as far as either ebay or paypal is concerned (can't remember which), not AP. You may have had a porch pirate or delivered to the wrong address, the postman marked it as delivered and kept it. If your item is showing as delivered, or the estimated delivery date has passed, check with a neighbour in case you weren't home when the package arrived and they took delivery of it for you. I've never seen this happened before, maybe it's a new feature that ebay added, I don't know. Mark as New; Bookmark ; Subscribe; Mute; Subscribe to RSS Feed; Permalink; Print; Email to a Friend; Report Inappropriate Content; jewelkitty. I'm not an expert on returns and claims but I think I've read in the forums that if it's delivered within a certain number of kms it's deemed delivered "to you", even though it might be delivered in the next suburb. According to eBay rules, you are entitled to a refund or replacement item from the seller unless they have tracking information that confirms the package was delivered. I added the tracking number to Ebay and my PayPal reciept, but was frustrated to see that my money is on hold for 21 days because I am a new ebay seller (although I sold something else a week prior and didn't get this issue at all) IN the amz help A-to-z Guarantee: Order Not Received they did not say a word about situation when tracking says delivered, customer says not. I've been trying to contact you by phone with absoultely no luck. The estimate delivery date was April 25 as the latest. Flower beds looked at. Sometimes, if you don't have a history of frequently claiming not receiving package, ebay will actually refund you. The estimate delivery date was April 25 as the latest. I haven't missed the answers which state it's not delivered but dispatched! Tracking however shows the item was delivered to the address provided. The package was out for delivery on Sat Nov 18, but then later that day it showed "Unable to deliver item, problem with address." if you didn't use tracking you have to wait 21 days. if it doesn't arrive the buyer will soon let you know that it hasn't arrived, otherwise, no news is good news. You’ll still need to mark the item as paid if you collect cash at the time of delivery. I ordered an item from WA that was marked as posted on the 15th Aug. Tracking info as follows- Received by Australia post Wembley WA Sat 15 Aug 2.28pm Item processed at facility Redbank Qld Yesterday 10.49am Onboard for delivery Bundall Qld Today 6.51am Delivered Southport Qld … I ordered an item and got an email from Royal Mail yesterday saying that my item has been delivered to me or my neighbour. Well there's no need to be like that - apologies for not being some sort of massive eBay whizz and spending all of my time on here. Top brands, low prices & free shipping on many items. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. It shows delivered today but when I checked the mail it was not there. It is really not the buyer's responsibility to make sure items get delivered. Seems accessing the page made the change occur? Checked eBay and address is perfectly accurate. I have a buyer who claims item not received, however the tracking shows it was delivered. If the buyer doesn’t have their email with the codes, a signed receipt/invoice or an eBay message from the buyer confirming they collected the item can protect you against item not received cases. I purchased an item ($215) and paid with Goods and Services. There are four, and only four, reasons an item can be marked as delivered, but not received by the buyer. Either way, check with the seller and see if there is some way to get a refund. At the delivery address. I have bought it for a few days now, but item is not marked as shipped. they can leave feedback once an item has arrived. If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll be available in your Messages - opens in new window or tab too. Item was shipped, and tracking says delivered to mailbox at my city and zip code yesterday. 'Marked as delivered'? The item was tracked by Royal Mail, but not signed for. He then said he will open a claim and I received an automated message from Amazon about … Who/what/where/when marks that as delivered? Top Takeaway If you haven't received your item, let the seller know within 30 days of the estimated delivery date. I personally don't buy from eBay. posted 2015-Mar-20, 7:19 am AEST ref: whrl.pl/RefyNY. Do you mean 'marked as despatched' as there is no option for anyone to mark as delivered? It matters to me! You can do this by logging into your account and clicking the " My eBay " link, which will take you to a summary page. I have red our forum and found out that I need to refund money. Hi, can anyone help me with this. Only proof of delivery is the tracking saying it has delivered. If it is marked as delivered most insurance doesn’t cover it anymore. Not uploading tracking information is frowned upon by eBay, and only hurts the seller. If an item is marked delivered, and you have not received it, you will need to call 1-800-ASK-USPS and ask them to open a CASE so they can contact the delivery unit responsible for further information. eBay or the seller? I don't want my money being held up because someone isn't doing something. I know. If the buyer doesn’t have their email with the codes, a signed receipt/invoice or an eBay message from the buyer confirming they collected the item can protect you against item not … Ebay favors buyers over sellers, so if you make a case about ebay will force a refund 100% of the time. Sometimes, if you don't have a history of frequently claiming not receiving package, ebay will actually refund you. If your item is showing as delivered, or the estimated delivery date has passed, check with a neighbor in case you weren't home when the package arrived and they took delivery of it for you. You’ll still need to mark the item as paid if you collect cash at the time of delivery. The seller does not and can not mark it as delivered, this is something ebay sometimes does when an item is sent with an uploaded tracking number, if it doesn't mark itself as delivered then there is nothing anyone can do about it. Hi! If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an “Item not received” request. Delivery times may vary, especially during peak periods. ... eBay item number: 264995650478. Item specifics. I bought an item from seller from China. buyers don't mark things as 'delivered'. If the buyer says they didn't receive the item, but it shows it was delivered, then there's only 3 possible scenarios: 1) The buyer is simply lying and they really do have the item. Not that it helps now but if you went through the Resolution Centre instead of sending the seller a message, this would be the reason for that. I don't have it and have never seen it. I'm a recently new seller just getting rid of a bunch of my stuff - I've notcied that some buyers are taking absolutely forever to mark things as delivered, despite the fact they should have arrived over a week ago?What happens in these situations? The buyer will be able to ask eBay to step in within that 24 hours if they still haven't received the item. The seller is held responsible for the item up until it is marked as "delivered" to the buyer's registered address. The item will immediately be marked as delivered. My name is Bailey. I am the founder of Ringcrush, and of the "Million Dollar Etsy Shop". there is nothing a buyer can do to change this as it is all automated and directly linked to the AP website and tracking info. At the delivery address. But your seller did not mark the item shipped. Upon investigation, AP says that it was a prepaid satchel express postage but with no signature upon delivery - very silly for something worth above $750. Shipping status Delivered. I was in at the time of delivery but didn't receive anything. No point calling eBay, it's nothing to do with them. Ebay item marked as delivered. If they were not sent tracked then the seller has no idea if they have been delivered or not - unless you let them know in a message or leave feedback. The tracking isn't in English so I'm not sure what it all means. Weren't items always marked as delivered before eBay changed its Purchase History and Feedback formats? And why is the delivered option even shown if nobody can ever mark them as deliveed?!!! If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. have they left feedback? At that point, it's between you and the shipping carrier. Seller assumes all responsibility for this listing. The only way to find out for sure is to email the person you purchased the item from. for an item to be marked as 'delivered' you need to have added the tracking number to the transaction, then the item will be marked as delivered once the tracking updates. The seller told me she spoke with them and that I can do it. This is not the Seller's fault, nor problem, when a package is marked as delivered but you never received it. If the postie is too slack to scan as delivered, or if the item is sent without tracking, the delivered icon will not show. Who do you expect to mark the item as delivered? I sold an item on Ebay last April, and shipped it on the day the buyer paid for it. If the seller doesn't offer delivery confirmation, doesn't provide a resolution or you simply don't receive a response in that time, you can ask eBay to intervene.