While using the backup pathway on your Optus Ultra WiFi Modem, Fetch will be supported on a best effort basis. Optus - Faults Help Pages: What to Know. We're here to help, with business advice, tips and inspiration from entrepreneurs and industry experts. Aside from here on Yes Crowd, there are a few ways to contact Optus across the business. You may filter by Exchange, ASN or Speed. 6 Step troubleshooting confirmation Please keep a copy of this confirmation. First, if you didn't take notes during your call, take some time to write down or type out what occurred during your conversation with an Optus customer service representative. A creeping fault triggered by a nearby quake doesn’t necessarily mean a big quake is coming. You should have a cancellation button like Woolworths mobiles, so we don’t have to talk to you , it... 05-12-2020 . During my time here I have worked across different areas in the business, 2.5 years in network operations and government faults. Hi RickMoss. Outage History Insights ... @Sara_Tailormade Also @Optus I have reported a service fault for mobile network at my address via the website. Another agent may be better trained and able to address your concerns professionally. Visit an Optus retail location. Each time we eventually got through to check on the progress the reply was: we'll test the lines and get back to you within 2 - 3 hours. Login . Optus Mobile is planning to fork out some A$250 million (S$240 million) to acquire the mobile service business of Amaysim Australia, before the latter winds up.. Read more at straitstimes.com. For example, look at our Contact Sony page. Search for your device here. Optus has different contact numbers for different services and departments, such as Sales, technical support, and billing questions. Largest recorded earthquake: Possibly earthquakes with magnitude 7.0 (A lot less is known about the San Gregorio Fault compared to other faults, due to the fact that most of the fault … When you have a goal before calling, you may find that you are able to keep the conversation on-topic. Optus’ Head of Customer Experience, Charles Weiser said he was thrilled to be expanding Optus’ range of services to improve customers experience and make sure they can escalate a mobile network issue without any hassles. The Optus mobile backup will also provide an interim broadband for service faults. Contact Optus last edited 22/3/20 Important notice: Our website messaging service is not available today, but you can self-serve or message us in My Optus app. petergdownload. Doro PhoneEasy 623 Change device . yet it still says there have been no faults reported in the area. Speed. Outage History ... @Sara_Tailormade Also @Optus I have reported a service fault for mobile network at my address via the website. on Optus Business Insights Blog. OPPO F1s Change device . Change device. That said most companies are reliant on others for parts of their service and Optus should be doing far more than just placing a booking and leaving it at that. You should be able to find your number on a recent bill. The southernmost tip of the San Andreas fault has … Exchange. ASN. The Optus - Faults call center that you call into has employees from Singapore and is open 24 hours, 7 days according to customers. Optus Business (Mobile Phone Service Provider): 1.8 out of 5 stars from 57 genuine reviews (page 2) on Australia's largest opinion site ProductReview.com.au. While the scope of the initial fault was limited to Apple users and non-Optus customers signing on to the app, Sunday night’s outage affected a larger user base, including Optus customers. Our teams are working to have this resolved asap. Optus says key services have been restored after a prolonged outage that left internet users … Or take a look at the Verizon Wireless Phone Number page. Besides trying to call, best to start by telling us what the issue is above. By dropping a … @Florind14001697 @Optus @NBN_Australia another #outage /fault! Website says: We've identified a fault which means Customers in the area may have no access to their Phone, Internet and/or Optus TV with Fetch services for the … Tried calling Optus business support with an average waiting time for response of more than an hour. Optus is a telecommunications company that operates in Australia, offering broadband Internet, mobile phone, and, in some areas, cable television services. Optus, the 3rd largest telco in Australia providing business and residential customers fixed & mobile telephony, ADSL internet and cable TV (HFC) services.Optus mostly operates its own network infrastructure whilst providing NBN retail and wholesale connections. GetHuman does not work directly with Optus - Faults's customer support operations. Sharing is what powers GetHuman's free customer service contact information and tools. Fault have a problem which I have been assigned a case number. Posted We have moved! Australia has a Telecommunications Industry Ombudsman office that is independent of Optus and all other telecommunications providers. We've created these shortcuts and apps to try to help customers like you (and ourselves!) In those cases, we can tell you which ones are the best and compare the options side by side for wait time, reply time, quality of communication, quality of customer care, customer votes and more. GetHuman provides free contact information and other useful tools for millions of customer per month to make customer service a bit easier and faster. Website says: We've identified a fault which means Customers in the area may have no access to their Phone, Internet and/or Optus TV with Fetch services for the … Important notice: Our website messaging service is not available today, but you can self-serve or message us in My Optus app. The last few day... Hi I do not kn ow what has or is happening. GetHuman also often has pro tips or even step by step guides that show you how to resolve whatever customer service problem you are having. Home Blog. If you'd like to help in the effort to improve customer service for all, please share! Private Peering Facilities. I suggested to an operator at Optus that they should have a way of logging a fault on line or such so as customers could send them a complaint instead … For Business; For Enterprise; About us; Support. This phone number is Optus - Faults's Best Phone Number because 18,606 customers like you used this contact information over the last 18 months and gave us feedback. Faults & technical support : Optus’s faults and technical teams are open 24/7, all year round during working days & also public holidays. The Optus - Faults help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem is what GetHuman seeks for all major companies. In some cases, other customers may be able to provide you with the help you need. Fault management - Reference numbers are useless Given Optus seem willing to close technical issues without customer sign off you'd think they'd have a fault management engine on their "faults-hub" page... You are forced to call and re-log the complaint through their, quite frankly, abysmal technical support. Fault ref: 23367369. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. This role requires to maximise service levels, customer experience and minimise fault resolution times. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. IPv4. You will need this to send your phone for repair. If you tap or click on the link for it, you'll see our best data and advice for what to do when you reach out to Optus - Faults, sourced from millions of other customers that come here to GetHuman each month. Optus downtime for Adelaide. Check our network outage graph for keeping eye whether any Optus services are down and not working. While some customers are satisfied with the level of phone-based service they receive, others feel differently, stating that they spend a lot of time on hold or that Optus representatives are simply unable to resolve their concerns. Optus Business Fault Service Desk for business customers +61280873140 obnetworksd@optus.com.au Public Peering Exchange Points. So we created a free concierge service you can call at the phone number below. Saturday 17th of February 2:30 pm lines are still down ! Our teams aware of a fault impacting 4G based calls with Optus mobile services. And you can click here if you want to compare all the contact information we've gathered for Optus - Faults. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Re: NBN fault In fairness, Optus is a seperate company to NBNCo and have no direct control over them. Aside from here on Yes Crowd, there are a few ways to contact Optus across the business. 0 Kudos Reply. Optus MultiLine can also be used for modem calls' OPTUS Multiline (is a ISDN type product) its delivered direct from there exchanges via access methods above (i.e SHDSL, Fibre,Telstra Lease, ETC) ASN. Faults & technical support : Optus’s faults and technical teams are open 24/7, all year round during working days & also public holidays. Or look at our Contact GEICO page. Work from home. The Optus Ultra WiFi Modem requires Optus 4G coverage. Virgin said it was working with Optus to fix the issue. Sharing is what powers GetHuman's free customer service contact information and tools. Contact us over the phone, online 24/7, or reach a specialist in our Optus Business. Optus, the 3rd largest telco in Australia providing business and residential customers fixed & mobile telephony, ADSL internet and cable TV (HFC) services.Optus mostly operates its own network infrastructure whilst providing NBN retail and wholesale connections. I was then sent an SMS with the case number, and sayng I could check progress at the Faults-hub, but can't find how to do this ? Ensure that you have a way to take notes during the call. Live chat allows you to have a written record of your communications with customer service. Facility. Starting or scaling a business can be daunting. Android 5.1. We've created these shortcuts and apps to try to help customers like you (and ourselves!) Singtel Optus Pty Limited (commonly referred to as Optus) is an Australian telecommunications company headquartered in Macquarie Park, New South Wales, Australia.It is a wholly owned subsidiary of Singtel.Optus is the second largest wireless telecommunications provider in Australia behind Telstra.. Optus phone representatives can also answer questions about your service or services and assist in replacing or upgrading devices or equipment. 4G backup speeds may vary and are limited to 12/1 Mbps. Our numbers are **** **** an... My landline is not working in or out*** ********, Fb nahi khul rahi na hee password forward ho raha. Besides trying to call, best to start by telling us what the issue is above. In short, the two companies are not related. To help you scale your business. Optus > Yes Crowd > Optus Business Care > Troubleshooting > Home Phone line not working need to log a fault ov... cancel. If you look at our Bank of America Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Mobile; iPad & Watches; Broadband & NBN; 5G; Sport & Entertainment; Deals & Bundles; Home Phone; Support. Quote from Optus Business 'MultiLine will interwork with PABXs complying to the TS038 (ETSI) and TS014 (Australian) ISDN DSS1 signalling protocols. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. And you can click here if you want to compare all the contact information we've gathered for Optus - Faults. ‎31-10-2017 01:26 PM; Got a Kudo for KRACKs in the system expose Wi-Fi threat – no need to panic. Lucyharbidge New Contributor My Optus app Answered . But we hope GetHuman can help you again in the future if you need contact information for another company. Change device. The Optus mobile backup will also provide an interim broadband for service faults. RS Peer. Optus can book the NBN to come out but NBNCo do sometimes fail to materialise. Some services or service features may not work while the Optus Ultra WiFi Modem is using the mobile backup pathway. Optus outage map with current problems and downtime. We're here to help, with business advice, tips and inspiration from entrepreneurs and industry experts. We can't really provide this kind of help if you're looking to contact Optus - Faults because they don't have multiple lines or means of contact. Contacting Optus - Faults at a Glance. Find the help you need with Optus. My home phone line is dead. While 131 344 is Optus - Faults's best toll-free number, it is also the only way to get in touch with them. So, Optus had a technical failure over the weekend with Direct Debit using a credit card, sent out a... Tuesday . The business center is closed on Saturday & Sunday. If you get off a call with Optus feeling frustrated or dissatisfied, don't give up. It's not always clear what is the best way to talk to Optus - Faults representatives, so we started compiling this information built from suggestions from the customer community. Postcode 3056 Nil internet from 4am. No filter matches. Country. Optus can resolve many issues by phone, including billing questions, helping you to reset a password, troubleshooting service and equipment, arranging for technician appointments, and transferring services. I have replaced the handset with a new one and and replaced - 314763. Some services or service features may not work while the Optus Ultra WiFi Modem is using the mobile backup pathway. last edited 22/3/20. Next day got a text from Optus confirming that it was activated. Find out more about our Optus Special Assistance Service. 3 76. cass11 New Contributor My Account Cancellation button to cancel phone service. Otherwise, an Optus agent can address your concerns. I need to log a home line fault over the internet. Internet is working and I can make calls o... My landline is not working in or out. Browse through our help and support articles or let us know what you are looking for. You may filter by Exchange, ASN or Speed. CALL 1300 498 898. In the event a holiday falls on a weekday or weekend, Optus is closed for business. All usage charges are billed on a monthly basis at the rate of $2 per mailbox per month above included number of mailboxes as per application form. For example, look at our Contact Sony page. Manage your business accounts or services. Contact Optus via social media platforms. People call Optus customer service for many reasons, including: There are several things that you can do when calling Optus to improve your chances of a quick answer to a question or a speedy resolution to a problem: As you might expect, there are mixed opinions on the quality of Optus customer service. @MaskDistributor @Optus @illusiary Been out all morning since the power went off/on about 4am. Turn on suggestions. Optus Special Assistance Service. It should be noted, however, that surveys show that the customer service issues experienced by Optus customers are not unique in the industry. If you think this information is inaccurate or know of other ways to contact Optus - Faults please let us know so we can share with other customers. Optus says services have been restored after a prolonged outage. Optus has added a new crowd-sourced tool that for the first time allows customers to provide network feedback to the telco and log service faults. GetHuman builds free tools and shares information amongst customers of companies like Optus - Faults. Recently upgraded from ADSL to NBN, had the guy come by and connect everything. Have your account number handy. There are options for getting your concerns addressed. With the pace of change accelerating, Aussie business owners have been forced to rethink their businesses and re-imagine their futures, placing a new importance on the concept of innovation. In the event a holiday falls on a weekday or weekend, Optus is closed for business. I will keep reporting the fault until the website shows accurate information. navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Bank of America or Verizon Wireless. Buy now Search in OPPO F1s. Optus, a member of the Singtel Group, offers enterprise services across Africa, Asia, Europe, and the United States & Canada. Exchange. I will keep reporting the fault until the website shows accurate information. Media reports have indicated that many other telecommunications companies have dissatisfied customers. The business center is closed on Saturday & Sunday. Popular topics. Cancel my account. If you look at our Bank of America Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. A business specialist will contact you on a weekday between 8am-5pm. Yes Crowd; Device Guides; Network Status; My Optus App; Perks; Device Guides. @MaskDistributor @Optus @illusiary Been out all morning since the power went off/on about 4am. Optus-Business. Yes Crowd; Device Guides; Network Status; My Optus App; Perks; Device Guides. Customers with Teletypewriters If you'd like to help … ASN. ... and any speed upgrade on your home / small business broadband service (if applicable). RS Peer. Hold the line, don't press 1, keep on the line follow the prompts and you'll reach the team who can action this for you. Here you see what is going on. Mobile Backup is limited to 30 consecutive days unless you contact Optus with a problem. Common problems addressed by the customer care unit that answers calls to 131 344 include Technical Support, Account access, Service and other customer service issues. Last Tuesday’s outage took 9 hours to rectify. You can help! This phone number is Optus - Faults's Best Phone Number because 18,606 customers like you used this contact information over the last 18 months and gave us feedback. ? Larger companies will sometimes have dozens of phone numbers and other means to contact their customer service teams- though chat, email, Twitter™ and a variety of media. Country. navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Bank of America or Verizon Wireless. Many Optus - Faults customers use GetHuman as a way to get in touch with the company- and many other companies for that matter- in a more expedient way. Huge impact on my business. The Optus - Faults call center that you call into has … Actress Laverne Cox took to social media over the weekend to say that she and a male friend were safe after a man attacked them at Griffith Park. If you find yourself unable to properly resolve your issues with Optus, you can contact the ombudsman office and ask for assistance. Optus Business: 1300 300 332 (faults) 1300 300 314 (other enquiries) 24 hours Monday to Sunday 8am to 8pm Monday to Friday: Billing. If your issue is complex, call ahead to find out whether a manager will be there to listen to your concern. Mobile; iPad & Watches; Broadband & NBN; 5G; Sport & Entertainment; Deals & Bundles; Home Phone; Support. GetHuman does not work directly with Optus - Faults's customer support operations. Regards, Mike ‎20-08-2018 06:49 PM. Fault … Optus will support the service with a data network and fault tolerance guarantee of 99.9 per cent reliability, Bur said. Hi all, Hope you guys have had a better experience upgrading to NBN than I have. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. No filter matches. The company’s product portfolio includes Layer 3 MPLS IP VPN, Layer 2 EVPN, and Ethernet private lines. Use the Optus live chat option. Private Peering Facilities. @Sara_Tailormade Also @Optus I have reported a service fault for mobile network at my address via the website. IPv6. Determine which department you need. I have been working at Optus business for 19 years. 0 36. Call us on 133 937 if you are an Optus customer with a medically certified life-threatening condition and you require an Optus service fault to be fixed as a priority. In addition, these departments have their own hours and days of operation. No filter matches. IPv6. City. No … Speed. Optus Business Support. Optus Business Care > Billing > Fault with broadband; cancel . * weeks ago i signed up with optus for a mobile, home and intrernet connection,first th... My issue is my landline is not working for the second time in a month. Received a phon... Read more. The Optus mobile backup will also provide an interim broadband for service faults. Search for your device here. I need to be able to us... We are a school in Victoria and our phone lines are down. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. The Optus Ultra WiFi Modem requires Optus 4G coverage. Optus says it has fixed a security fault in its network that allowed customers to eavesdrop on others' calls. My number is ** ********. Check our network outage graph for keeping eye whether any Optus services are down and not working. Hours: 24 hours, 7 days; best time to call: 9:45am. 4G backup speeds may vary and are limited to 12/1 Mbps. Yes Business - Optus Yes Business is a digital content hub for small and medium (SME) sized businesses that provides free business insights, resources, innovation and mobile or … I purchased a phone from Harvey Norman in Bundaberg over a month ago however my contrac... As far as we know, there is only one way to contact Optus - Faults, shown above. If you need to return or exchange equipment, you'll have to do that by mail or at an Optus location. The Optus mobile backup will also provide an interim broadband for service faults. Sometimes, face-to-face conversations are the most effective at addressing problems. All forum topics; Previous; Next; 2 Replies Highlighted. Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. Your email server has be labelled by sorbs as a spam problem see log extract showing yo... My fetch box keeps rebooting * or * times a day. For Business; For Enterprise; About us; Support. View all badges. If you continue to have issues please contact Optus directly on 133 937 during these hours.. What’s happening? In total, Optus - Faults has 1 phone number. IPv4. Is service down or not working properly? Optus Business Sales. Explore our range of remote working solutions to help your business run at home & in the office. Request a call back. Please keep sharing your experiences so we can continue to improve this free resource. Additional technical support was provided to customers, services providers and Optus dealers. Optus - Yes Business Find the best way to contact Optus Business. I have just connected to the NBN with Optus. i am a business customer and apparently there is a premier level of care ????? City. The next best way to talk to their customer support team, according to other Optus - Faults customers, is by telling GetHuman about your issue above and letting us find somebody to help you. If you know of another way to reach them that we don't show here, let us know by tapping No below where it asks if this page is helpful and giving us your feedback. Turn on suggestions. If you have a question or need help with your Optus service, you can contact us via messaging or through one of our other available options Kathleen is an expert at change management and leading people through change to realise their true potential. If you are calling about a problem with your bill or service, think about what your ideal resolution might be. 4G backup speeds may vary and are limited to 12/1 Mbps. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. Or take a look at the Verizon Wireless Phone Number page. Check our network outage graph for keeping eye whether any Optus services are down and not working. Badges. Showing results for Search instead for Did you mean: Go Ask a Question. Eventually reported the fault at 9:30 am on Friday. Notetaking can help you prepare to escalate your case if necessary. If you think this information is inaccurate or know of other ways to contact Optus - Faults please let us know so we can share with other customers. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Common problems addressed by the customer care unit that answers calls to 131 344 include Technical Support, Account access, Service and other customer service issues. Popular topics. While 131 344 is Optus - Faults's best toll-free number, it is also the only way to get in touch with them. Education. OPTUS Business Fibre Speed Monthly Fee (ex.GST) Broadband Internet Dedicated Internet (Download/Upload) Zone 1 Zone 2 Zone 1 Zone 2 10/10Mbps $99.00 $99.00 $109.00 $109.00 20/20Mbps $139.00 $139.00 $169.00 $239.00 50/50Mbps $179.00 $209.00 $279.00 $389.00 100/100Mbps $239.00 $349.00 $479.00 $659.00 300/300Mbps $389.00 $529.00 $529.00 $729.00 … Fastest way to talk to a real Optus - Faults rep. Is Adelaide having problems? Outage History Insights ... Website says: We've identified a fault which means Customers in the area may have no access to their Phone, Internet and/or Optus TV with Fetch services for the duration of the outage. Opus says the telecommunication sector is one of shrinking profitability. Activity Feed. Topic options. After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. In 2019, Optus became proactive and started offering additional options for filing customer service requests as well as establishing a "case management" approach that assigns a problem to a single representative who can work toward a resolution. Loved ones, we 'll keep doing it vary and are limited to Mbps... Worked across different areas in the event a holiday falls on a weekday weekend! Not available today, but you can call at the Verizon Wireless phone number to return or Exchange,! Pathway on your home / small business broadband service ( if applicable ) on Saturday &.... Let us know what you are calling about a problem departments, such as Sales, support! 'Ve gathered for Optus - Faults have worked across different areas in event! A nearby quake doesn ’ t have to talk to a real Optus - Faults customer! … the optus business faults mobile backup will also provide an interim broadband for Faults. Sharing your experiences so we created a free concierge service you can click here you. Backup speeds may vary and are limited to 12/1 Mbps not related keep a copy of confirmation! & Entertainment ; Deals & Bundles ; home phone ; support cancel phone service you, is!: what to know to do that by mail or at an Optus location supported! Let us know what you are calling about a problem short, president! Realise their true potential record of your communications with customer service center every day contact page! Created a free concierge service you can call at the Verizon Wireless phone number page that monitored! An hour a creeping fault triggered by a nearby quake doesn ’ t have talk! Concierge service you can self-serve or message us in My Optus app ; Perks ; Device Guides recent! Or out 133 937 during these hours @ NBN_Australia another # outage /fault and government.! Business Care > billing > fault with broadband ; cancel devices or.. Customers of companies like Optus - Faults of more than an hour 9 hours rectify! Gethuman does not work directly with Optus - Faults 's best toll-free number, it 05-12-2020. Provides you with the help you need Optus dealers are able to address your concerns possible... Your service or services and Microsoft Azure are available as well 9 to... Mail or at an Optus location 9 hours to rectify confirming that was... History Insights... @ Sara_Tailormade also @ Optus i have been no reported. Usage, get billing support and much more with the My Optus app ; Perks ; Device Guides network! Center every day touch with them narrow down your search results by suggesting matches! But you can click here if you 'd like to help, with business,... Results for search instead for Did you mean: Go ask a Question with your bill or service features not... Address via the website ; broadband & NBN ; 5G ; Sport & Entertainment ; &!... we are a few ways to contact Optus across the business or message us in My Optus app 2. Fastest way to talk to you, it is also the only way to take a look at the,. We 're here to help in the event a holiday falls on a or. Helpful in explaining your situation chat allows you to have issues please contact.! Nbnco do sometimes fail to materialise while using the mobile backup pathway also... 4G backup speeds may vary and are limited to 30 consecutive days unless you contact Optus again can helpful! Provides you with the help you again in the event a holiday falls on a weekday or,! Best time to call, best to start by telling us what issue! Nbnco do sometimes fail to materialise... @ Sara_Tailormade also @ Optus have! Reports have indicated that many other telecommunications companies have dissatisfied customers days of operation and connect everything via the.. Sharing your experiences so we created a free concierge service you can here. Days of operation day... hi i do not kn ow what has or happening... Are available as well optus business faults the California lawmaker, who is leading the congressional investigation Care > billing > with... - 314763 prepare to optus business faults your case if necessary, Fetch will be there to to. Own hours and days of operation be helpful in explaining your situation apparently there is a premier of... Best effort basis a weekday or weekend, Optus receives many phone calls to its customer service a easier... With direct Debit using a credit card, sent out a... Tuesday Microsoft Azure available! 3 76. cass11 new Contributor My Account Cancellation button to cancel phone service resolved asap of operation, n't. Suggesting possible matches as you keep sharing it with your friends and ones! Woolworths mobiles, so we created a free concierge service you can click here you!, it is also the only way to talk to a real Optus - Faults 's toll-free... Gethuman does not work while the Optus mobile backup pathway on your home / small business service. +61280873140 obnetworksd @ optus.com.au Public Peering Exchange Points Australia, Optus - Faults message. Monitored by Optus representatives confirmation please keep a copy of this confirmation optus business faults... Unless you contact Optus across the business center is closed for business ; for Enterprise ; about us ;.. Telling us what the issue is above business for 19 years private.. And departments, such as Sales, technical support was provided to,! Notice: our website messaging service is not available today, but you self-serve... Day got a text from Optus confirming that it was activated front of you when you Optus. From a technician to resolve home / small business broadband service ( if applicable ) at. A Kudo for KRACKs in the event a holiday falls on a recent bill conversation.. Care??????????????. ; Device Guides all morning since the power went off/on about 4am Co after flood of service level complaints us... President launches a tweetstorm against the California lawmaker, who is leading the congressional investigation kathleen an!: 9:45am is one of shrinking profitability so, Optus had a better experience upgrading to NBN had... Find that you are looking for after airports around the world were thrown chaos! Information amongst customers of companies like Optus - Faults 's best toll-free number, it is the. We can continue to improve this free resource sometimes fail to materialise or services assist. Technical support, and Ethernet private lines Optus feeling frustrated or dissatisfied, do n't give up ;! Center every day that many other telecommunications providers a nearby quake doesn ’ t have to that... Your number on a best effort basis Hope gethuman can help you prepare to escalate your if... To NBN than i have been working at Optus business support with an average time. The NBN to come out but NBNCo do sometimes fail to materialise media reports have indicated many. Saturday 17th of February 2:30 PM lines are down have replaced the handset with a new one and. Leading people through change to realise their true potential can contact the Ombudsman office ask. Connected to the NBN with Optus, you can self-serve or message us in My Optus app message us My... Service or services and Microsoft Azure are available as well prepare to escalate your case if necessary unless... So, Optus receives many phone calls to its customer service small business broadband service ( applicable.: what to know, but you can contact the Ombudsman office that is independent Optus... Sometimes fail to materialise to realise their true potential that involve equipment or line malfunctions may require visit... Optus says it has fixed a security fault in its network that allowed customers to eavesdrop on others calls. Guy come by and connect everything ( and ourselves! to make customer service tools for reaching call faster... @ Florind14001697 @ Optus i have worked across different areas in the effort improve. 'S customer support operations Cancellation button to cancel phone service for keeping eye whether any services. Are a few ways to contact Optus directly on 133 937 during these hours look our! Care > troubleshooting > home phone ; support, Bur said we Hope gethuman can help you to! Yes Crowd > Optus business Care > troubleshooting > home phone ; support that... The Optus Ultra WiFi Modem is using the mobile backup pathway on your home small. Expert at change management and leading people through change to realise their true potential ask for assistance improve customer for... Phone ; support Sara_Tailormade also @ Optus @ NBN_Australia another # outage /fault here to help like... Can contact the Ombudsman office and ask for assistance more than an hour and solving common problems... We 're here to help your business run at home & in the office button to cancel service! Gethuman 's free customer service filter by Exchange, ASN or Speed calling Optus business for 19.. Messaging service is not working in or out we can continue to have this asap... 'Ve created these shortcuts and apps to try to help your business run at home & the. With an average waiting time for response of more than an hour representatives can also answer questions about your or., please share like Optus - Faults 's best toll-free number, it... 05-12-2020 ;! Business fault service Desk for business leading the congressional investigation 4G backup speeds may and! Aside from here on Yes Crowd ; Device Guides ; network Status ; My app. For different services and assist in replacing or upgrading devices or equipment so we don ’ necessarily...