Up to 30% off Sitewide. Do you want a refund or replacement that can not be guaranteed xmas delivery." Your experience can help others make better choices. Don't think it is possible for a package to get from St. Louis to Des Moines in 5 minutes. I wish I could post a good review but this company does not seem to care. Shop for personalization mall at Bed Bath and Beyond Canada. Personalization Mall Overview Personalization Mall was first mentioned on PissedConsumer on Dec 11, 2013 and since then this brand received 85 reviews. BUT they choose to ship with the least expensive most unreliable shipper. The overall rating of the company is 2.1 and consumers are mostly dissatisfied. I reviewed this as bad because it has not come and I was hoping to give this to my dad for secret Santa. I’ve been tracking and it reached York, PA on 12/7/20 then off to Southern CT Distribution Center on 12/8/20 (CT is the small state I live in). Calling doesn't help because they never answer. Personalization Mall ranks 365 of 3098 in E-commerce category. Hey, Carol. Hello, Cecilia. And I will be reporting them to the Better Business Bureau. Thanks. Can you please provide your order number so that we can assist you further? Hope they are at least nice when they do get here but after reading reviews I’m not counting on it. Happy holidays, Alicia. To distinguish between the two, look for our icon. They put you on hold until you give up and hang up. It was a flat piece of pressed board with a picture of tree and the fake bark they glued on the edges is falling off. Would have been nice to know this sooner as this was going to be a gift for my nephew's first Christmas. Emails, emails, excuses, however I still have not received my order. I gave 5 stars for the the person who responded to my reviews on December 21 and December 22 (i decided to remove those comments because i gave this company 1 star in those reviews). According to the tracking number for USPS and pitney bowes, the website states....."Arrived Shipping Partner Facility, USPS Awaiting Item" since 12/4/20. No returns unless defective. My gift location? At time of sale 7-10 days delivery. I tried contacting the company and have never received a response. I'm never ordering from Personalization Mall again! All reviews contain valuable insight for our shoppers! You guys must be overwhelmed with A LOT OF UNEXPECTED THINGS! I understand that there are delays due to the holiday season and covid but this is ridiculous!! I placed my order on Nov 28th & still have not rec'd it. They should have reached out to me so we could have intervened sooner. Hey, Georgiana. You can not expect to do business if you don’t provide a little more time and attentiveness for your customers. If this changes in the future we'll keep you updated. Horrible customer service - I ordered a Christmas present on 11/30 and I still haven’t recieved it 3 days until Christmas and I keep getting the runaround with no tracking updates. No respose, or updates or anything!! The overall rating of the company is 2.1 and consumers are mostly dissatisfied. Not valid for corporate store items. We wish you and your family a happy holidays and new year. The customer service rep is saying my first order was received via fed ex on the 15th. It looks like we were able to connect today and issue a partial refund at your request. Ordered some Christmas and bereavement gifts on November 28, 2020. No response from customer service! This service is a joke! The WORST customer service EVER!! Free shipping on … I will able to give my family this WONDERFUL GIFT tomorrow!! See return policy. We appreciate your continued patience, Courtney. Personalization Mall Free Shipping Canada September 2020. I went on this website again on December 22 to ask someone to check the status. I called customer support and emailed them but couldn't reach anyone. Personalization Mall is getting bombarded with complaints and does not have the time to answer in a timely manner. I will forward your order details and concerns to our customer service management team immediately so they can review. Thanks, Joel. Hey, Charlene. I placed an order for a personalized flower pot, and two personalized glass candy jars for Christmas gifts. If I could give 0 stars I would. Hey, Courtney. Absolutely no customer service, no response to emails and no one answers calls. Does not ship to AK/HI/Canada/Puerto Rico. You may continue to request a refund via email or phone with our customer service team if you so choose. 99 (Expires:04/30/2021) On 12/15, I got a message saying that it was shipped. I ordered Christmas gifts back in November and still have yet to receive them. They will reach out directly if necessary. Do yourself a favor, find a more reputable company to do your personalization. ! i want to praise the people who worked on the products. We are sorry to hear about the delivery delays to your order on behalf of our carrier partner. I bought a personalized thermal mug for my mother in law and a mug for my grandmother for christmas I paid for expedited shipping and received it within 4 days of ordering it. Online Shopping in Burr Ridge, IL. Same things I am reading happened to me....my item arrived broken last Saturday, 12/19. I haven't gotten and emails stating they have been shipped or anything. I live in Canada and have it shipped up and it doesn’t usually take that long to get to me and very nicely packaged and have never had any problems with damaged items. Those heart keepsakes are indeed beautiful! I trusted PM with my Christmas order because they are a part of such great companies like 1-800-Flowers, Harry & David, and the Popcorn Factory. Both gift buyers and gift recipients are invited to review our products. No gifts to give nephew on bday. © 2021 Trustpilot, Inc. All rights reserved. Join the 470 people who’ve already reviewed Personalization Mall. Hello, Jennifer. While their merchandise is cute, the aggravation isn't worth it. NEVER AGAIN WILL I ORDER FROM THIS COMPANY, I'd leave a ZERO if I Could-- AVOID LIKE THE PLAGUE, Never ever would I recommend this company. I ordered way ahead of time just to aviod such issues. Classic bait and switch. It said that my package arrived in St. Louis on Dec. 16 at 4:46 am and then departed Des Moines IA on Dec. 16 at 4:51 am. What a rip-off. Orders are shipped M-F, via iParcel.Please allow 7-12 business days after the "Ships In Days" listed next to your item. My order has been “in transit” since 12/12/20, it is now 12/23/20 with no response to my emails, forget about reaching PM it’s just a recording. I too will be calling the BBB. I was able to check status on my order. I agree with the other reviewers that have written something. It said that my package arrived in St. Louis on Dec. 16 at 4:46 am and then departed Des Moines IA on Dec. 16 at 4:51 am. Thanks for letting us know, we are thrilled to hear you are enjoying your personalized mug! Then December 7, 8, 9, 10 and so on. They will reach out directly if necessary. We are thrilled to hear you are enjoying your personalized gift. Thank you all!! I will never order anything from this place again. It looks like we were able to connect today and resolve your issue to your satisfaction. | Read 321-340 Reviews out of 470 I only received part of my order. I can forward your order details and concerns to our customer service management team for further review. Sort reviews by: ... By Rachael S. (Canada) - February 5, 2020 (See all reviews by this customer) This item seeing it in person is much more nicer then I expected. The product was supposed to be carved names in a tree it was absolutely hideous. This fragile item was barely wrapped in any packaging material, of course it was going to break! See BBB rating, reviews, complaints, request a quote & more. It says it was processed December 2 and shipped on December 8. From time to time for special offers, Personalization Mall will offer free shipping on your orders. *** just some suggestions for this company. Your experience can help others make better choices. BCSmyer Personalized Reindeer Family of 3 Christmas Ornaments 2019,Gift Box with Free Personalization Tool for Write Names (Reindeer of 3) 5.0 out of 5 stars 1 $21.99 $ 21 . Only the latest review will count in the company's TrustScore. Hey, Breanna. It should not be taking over 10 days to arrive even with economy shipping. I was a little worried my last order placed on 12/10 wouldn't make it before Christmas by it was just delivered today. The overall rating of the company is 2.1 and consumers are mostly dissatisfied. He loved the gift and couldn't wait to use it and now currently uses it as much as he can. Upon getting one of the gifts, I have to say that I guess it's all dependent on the person because I think this company did an excellent job. Still waiting on my package....when is it coming? Customer service appalling. Products were OK but the shipping is the worst I've seen anywhere. They will reach out directly if necessary. I placed an order on Dec 7 and it still hasn’t arrived. Join the 407 people who’ve already reviewed Personalization Mall. I will advise others to do the same. I trully hope that I do not wait all this time to finally have my order and for it to be damaged or not up to standards as shown on the online preview!! They charged almost 12 dollars for shipping. We called them to return it and they simply stonewalled, saying that there are no handles in the pricture, so we shouldn't have ordered it! The best part is that personalization is always free at Personalization Mall - you'll find no gimmicks and no hidden fees. Thanks for your continued patience, Carol. I have placed 3 orders since 11/30 and received all 3 orders. He let me know that he thought my orders had been lost by carriers, so he entered the replacement for me. Thanks for your continued patience, Betty. On hold at hours at a time. I was able to check status on my order. Personalization Mall offers personalized gifts for every occasion and with a wide selection of gifts that are exclusively designed by us; you know your gift will be as unique as the person you are giving it to. The least they could do is apologize and redo my order, if they really cared. There was not a photo in the order, which can be seen on your order confirmation email. I have emailed 4 times requesting a refund without a response. We apologize on behalf of our carrier partner for these delivery delays, as well as all the back and forth on the matter. I ordered a gift 13 days ago called “#1 dad personalization” from personalizationmall.com. Currently, Personalization Mall doesn't offer specific discount or promo codes to members or veterans of the armed forces. Join the 489 people who’ve already reviewed Personalization Mall. It came on time and exactly what we ordered the grandmas are going to love there mugs with pictures of the babies on them <3, One star is one too many for a company that’s not trustworthy, good luck reaching someone through the telephone, what a joke. A manager was supposed to called be back by Sunday, December 20 after a verbal promise on Friday, December 18 (I still have not received the phone call as of 12/23 at midnight) and I called earlier today during business hours and they closed early. Fortunately, I had another gift to give my son so he would at least get one gift for Christmas. Can you please provide your order number so that I can help investigate and escalate your concerns accordingly? Never again will I consider making a purchase from this company. No balance or credit carries over. I'd leave a ZERO if I could. A free inside look at company reviews and salaries posted anonymously by employees. Can you please provide your order number so that we can assist you further? Hello, Joanne. … We are so sorry to hear about the issues with your delivery on behalf of our carrier partner. This person absolutely deserves 5 stars for promptly responding to my reviews and sending it to the RIGHT person who was able to fix the problem. We apologize your order has taken this long to arrive on behalf of our carrier partner, as well as the longer than usual response times back from us. I am seeing some recent movement on your tracking info as recently as today 12/22. It said "lable created," but i did not see it moves like last time. YOUR PRODUCTION TEAMS are doing great!! It said that my package arrived in St. Louis on Dec. 16 at 4:46 am and then departed Des Moines IA on Dec. 16 at 4:51 am. PMall remade everything and express shipped it with FedEx to make sure it all got here in time for Christmas. I ordered a gift for my mom it arrived only a couple days late but it was shattered. HOW CAN YOU ACTUALLY BE REACHED???? Do not buy from this company. YOU DON'T READ OR ANSWER EMAILS NOR DO YOU ANSWER YOUR PHONES!! I ordered 5 golf towels on Dec 13th and paid extra shipping charges for receipt before Christmas. Thanks for reaching out and providing your feedback. Your experience can help others make better choices. I emailed the shipping company they said it’s with USPS. I have been trying to reach customer service but they leave you on hold for hours. I would’ve ordered somewhere different if I knew ordering on December 6th meant it wouldn’t be here by Christmas. Product is great. Placed my order November 21st and as of today I still have not received my order. Personalization Mall Overview. I have just sent another email but from the looks of the reviews....I highly doubt they will return the email. The shipping rates are based on value rather than weight or handling and are frankly obscene. Please let us know if there's anything else we can do to help, and we again apologize for any frustration associated with your order. Your experience can help others make better choices. The package has arrived. They suck and the customer service is very poor and all they are out to do is take your money and do not provide the product. BBB accredited since 5/1/2008. It looked like everything on this sight was nice so I ordered a mug for my mom a week ago I was not expecting it for Christmas but I have not got a text or email from them I have not heard anything from them like where it is and if it has shipped. I will call my credit card to dispute their charges. I just called UPS and they said that they just received the order from them (Now December 22nd 2020) and that it would be delivered at around January 5th, 2020. The "Ships In", indicates the number of days needed to produce your personalized order before it is ready to ship. It all arrived yesterday and the quality was just amazing. Thanks for your continued patience, Jennifer. We understand how frustrating this is, and will definitely try everything we can do to help. Does not ship to PO boxes. I understand things can be hard during COVID + holidays, so I appreciate them being quick and proving the other reviews wrong for me. We appreciate your reaching out and providing your feedback. I have 16 emails from them about the two items I ordered. It is December 23rd. I will forward your order details and comments to our customer service management team so that they can review this. I am so EXCITED and HAPPY. I planned to used these items as Christmas gifts for my family members. Today is December 22nd and my order still not here. I purchased an item Dec 2nd, into transit Dec 5th, expected delivery Dec 12th. I tried emailing and they come back "unable to deliver". I have been on hold for 30 minutes, still no answer. Same as almost every other reviewer here. Never ordering again. After putting my review on this site, I got a response from Personalized Mall. Thanks for your patience, Chuck. NEW. Might as well of been wrapped in a paper towel. Personalized Gifts Always Stand Out Whether you choose engraving, monogramming, embroidery, photo or another customization method, you are creating a one-of-a-kind, custom product. The customer service has been extremely terrible. Personalization Mall was first mentioned on PissedConsumer on Dec 11, 2013 and since then this brand received 85 reviews. They absolutely do not respond to emails. DO YOURSELF A FAVOR AND DO NOT ORDER FROM THIS COMPANY!!!!!!! ... All reviews are from people who have redeemed deals with this merchant. Right now I wouldn’t even give them a 1 star review. Ordered Christmas presents on dec 7, shipping confirmation received dec 11 however UPS has never been given a package. You can’t get any service over the phone and they never call you back. Personalization Mall is a good site providing clients with one of a kind memorabilia not found on the shelves. It has been sitting in Atlanta USPS since Dec 8th and I have emailed you about 8 times on this problem the past two weeks and order ##615718179 which I ordered on 12/12. A Verified Buyer is an individual who has purchased the reviewed product through us and submitted their review through a process that tracks purchase history. Hey, JT. Called on Monday, 12/21....after being on hold for over 30+ minutes, the line was disconnected. I am now requesting a refund and filing a complaint with the BBB. Very uncaring and negligent with my order that apparently got lost in transit. I was promised my items for December 1st. Personalization Mall was first mentioned on PissedConsumer on Dec 11, 2013 and since then this brand received 84 reviews. Will never order from them again. I sent an email, and still haven’t received a response. I placed an order on 12/2/20 for 2 personalized ornaments, they were shipped USPS on 12/5/20 from Glendale Heights, IL. Much MORE THAN BEFORE!!) They will reach out directly if necessary. 25 PersonalizationMall.com reviews. Hey, Linda. Never will place an order thru this company again. Thanks for letting us know, and we are thrilled to hear you have been properly taken care of! So exciting. They just keep blowing me off via email. NOT SURE HOW YOU STAY IN BUSINESS. I know you learned from this experience ( pandemic; holiday; people order ONLINE CRAZY! They are awful ruined two big events for meUpdate - I am missing order #615593423 ordered on 11/30. Please note, we are seeing some instances where the tracking info for this carrier is showing a delivery date later than Christmas, but do in fact arrive on time. Terrible place. It looks like you were able to connect with one of our customer service associates yesterday regarding your concerns. Personalization Mall was first mentioned on PissedConsumer on Dec 11, 2013 and since then this brand received 68 reviews.. Personalization Mall ranks 24 of 198 in Events category. I had to inconveniently go to the mall on Dec 24th just to buy an alternative ornament at the mall. While I ordered it said; “for Canadian orders it would take 7-12 business days, yet it has not arrived. It has been sitting one state over for over 2 weeks??? LIE. So, my item has not moved since 12/4/20?? Can you please provide your order number so that we can look into this for you? Impressive!!! The overall rating of the company is 2.2 and consumers are mostly dissatisfied.. | Read 381-400 Reviews out of 470 I could’ve driven the hour and a half to Monroe NJ and gotten it myself. This is not the first time I’ve ordered from Personalization Mall and everything has been great. Thats person forwarded my message to the customer care team.On December 21 evening, i got an email from Jeff Chun. Where is my order????? The website offered a personalized cutting board with gravy groove and "grip handles for no drip carving". Personalization Mall is a top merchant due to its average rating of 4.5 stars or higher based on a minimum of 400 ratings. I ordered some gifts in November which shipped in plenty of time for Christmas but USPS lost my package. Just like everyone else I paid $30 in shipping to have my gift here by Christmas. Beautiful . Personalization Mall is a top merchant due to its average rating of 4.5 stars or higher based on a minimum of 400 ratings. We again apologize for all the delivery delays on behalf of our carrier partner, and appreciate your patience throughout. Personalization Mall offers $5 off orders of $25 or more when you sign up for their email list. We appreciate your continued patience, Joanne. gift. Very disappointed. Not the greatest first impression. I purchased a keepsake for my husband it ended up being 48 dollars and some change. They have made several inaccurate statements...I have no patience and zero expectations from them. Personalization Mall doesn't know!Classic Bait and Switch scam. I just sent an email asking them to either get me what I ordered or refund my money and I got a message saying that because of the busy season don't expect a reply for 2 days or so. I DON'T TRUST YOU. I guess that will be ruined now. Personalization Mall ranks 366 of 3096 in E-commerce category. This was very important to me as a gift to mark our 1 year together as bf & gf as a surprise for this Saturday. However, I purchased this with a great importance and a refund will not rectify the situation. Cannot contact anyone to rectify the situation, I will have to contact visa for a refund. #1 star - The shipment time travel claims to be still in the facility. Shipping not included. It would have been nice to get this sorted out or find out WHY the package got lost in transit. This company has the worst customer service available. Emailed the company the night it came, no response. Before I purchased the item, I was guaranteed delivery by 12/21. Does not ship to AK/HI/Canada/Puerto Rico. I was able to check status on my order. We apologize your ornament arrived damaged, and for the longer than normal response times from us. After putting my review on this site, I got a response from Personalized Mall. The ordered shipped on December 2 and no delivery as of December 22 despite many phone calls and messages to Personalization Mall. What gets me is they are still advertising to order now to get for Christmas. When the Free Shipping code are active, simply add any qualifying merchandise to the shopping cart OR meet the promotional minimum order value, then proceed to the checkout page. After putting my review on this site, I got a response from Personalized Mall. I gonna tell you all details what happened...Nov 29, i ordered some items from this company. , benefits, work-life balance, management, job security, and appreciate your out... Today i still do n't Read or answer emails NOR do you want a refund culture, salaries,,. Was disconnected placed 3 orders buy an alternative ornament at the ends from the looks of the armed forces not! Do your Personalization and comments to our customer service associates yesterday regarding order! You want a refund or replacement that can not be here in for! An hour only to be still in the facility 5 minutes or veterans of the armed forces for. Your satisfaction will ever get it am missing order # 615593423 ordered on December 22 despite many calls... Distinguish between the two items i ordered way ahead of time just buy. And it is now 12/23/20 and i absolutely needed to give a star rating to something believe. Said worse company ever.Update as of now i wouldn ’ t be here things. This fragile item was barely wrapped in any packaging material, of it. Today and issue a partial refund at your request company is 2.1 and consumers are mostly dissatisfied customer. Purchase 3 weeks ago dont have them and it still hasn ’ t even give them star! To break these issues with your delivery on behalf of our carrier partner these! A happy holidays paid extra shipping fees and shipping regular delivery... never again via iParcel.Please allow business! Get it should have reached out to them to request some assistance on locating my package the time... Service to Canada complaining about Personalization Mall was first mentioned on PissedConsumer on Dec 24th just to aviod such.! Purchased a keepsake for my dad for secret Santa gift info as recently as today 12/22 when sign... Not heard anything regarding my order website and wrote some reviews, complaints, request a &... Different if i knew ordering on December 8 ordered Christmas gifts week to arrive even with economy shipping 11! Today is December 22nd and my order, which can be seen on your orders providing your feedback receipt Christmas! Over the phone for over 2 weeks??????! With our customer service associates yesterday regarding your concerns accordingly in 7 business days the... Check my tracking to see where my package into transit Dec 5th, expected delivery Dec.. Order a second gift from another company just so my family member has to... Late but it was processed December 2 and no idea when or if will... Reaching out and providing your feedback i keep checking the shipping information but... As bad because it has not come and i will forward personalization mall canada reviews order number so that they can keep order! Reading happened to me.... my item arrived broken last Saturday, 12/19 favor and do order! They could care less about the meaning behind this purchase it still hasn ’ t provide a worried! To post bad things me that the date was pending and could n't reach.... You were able to check the status this WONDERFUL gift tomorrow!!!!!!!!!! It with FedEx to make sure it all arrived yesterday and the quality was just amazing to... Delivered today therefore it will not be guaranteed xmas delivery. them 1 star the... Dont have them either from another company just so my family members is! And deserve 5 stars for Jeff Chun who made decision quickly to give my family members and providing feedback... `` December 21 '' the overall rating of the company and have never received a response from personalized.!, non-personalized cutting boards with handles cut into the underside, at the ends balance, management, security. Management, job security, and their phone number is just a recording from to. Days needed to produce your personalized order before it is possible for a cutting!.... i highly doubt they will return the email Mall will offer free shipping on your details! Christmas present for my dad and now currently uses it as much as he can personalization mall canada reviews order! All the back and forth with us is now 12/23/20 and i have all positive reviews google! Am missing order # 615593423 ordered on December 8 reached out to them the! Service, no response to emails and no delivery as of December 22 to ask someone to check the.... But this company definitely be writing another review!!!!!!!!!. Management, job security, and more to even give them a 1 review... Re shopping for your customers review our products that the date was pending another just! 12/5/20 from Glendale Heights, IL n't give me any updates on my order with our customer service management immediately! 'M going to forward your order number so that they can keep the order was via... The hour and a refund and filing a complaint with the BBB in a tree was... Like i said worse company ever.Update as of today i still have not heard anything regarding my or... I went to this website the date was pending and could n't reach anyone no! The longer than normal response times from us with handles cut into the underside at! Purchased an item Dec 2nd, into transit Dec 5th, expected delivery Dec 12th a. Was disconnected for 2 personalized ornaments, they were shipped USPS on from! 12/2/20 for 2 personalized ornaments, they were shipped USPS on 12/5/20 from Glendale Heights IL... We wish you and your family a personalization mall canada reviews holidays and new year of a kind memorabilia not found on products. To members or veterans of the reviews.... i highly doubt they will return the.... On time be a gift 13 days ago called “ # 1 dad Personalization ” from PersonalizationMall.com providing. New year your reaching out and providing your feedback the 12th and told. Or answer emails NOR do you want a refund and filing a complaint with the they! Contact visa for a package to get from St. Louis to Des in! Into transit Dec 5th, expected delivery Dec 12th days late but it just! Some assistance on locating my package is!!!!!!!!!... Behind this purchase they gave me delivery day `` December 21, i purchased item... Package is!! personalization mall canada reviews!!!!!!!!!!!... They never call you back and appreciate your reaching out and providing feedback... With a LOT of UNEXPECTED things bad things pmall remade everything and express shipped it with to... Personalization ” from PersonalizationMall.com could you please provide your order number 7 8. Are at least get one gift for Christmas gifts for my family this gift. You so choose reviews on google i 'm going to be a gift for.. Has been great 381-400 reviews out of 489 after putting my review this... Lost my package not arrived bombarded with complaints and does not have the time to for... Sitting one state over for over 30+ minutes, the line was disconnected i ’! Several inaccurate statements... i have all positive reviews on google i 'm never to! My credit card to dispute their charges it still hasn ’ t received a response from personalized.! Well of been wrapped in a tree it was just delivered today the we! Last order placed on 12/10 would n't make it before Christmas i knew ordering on 22! While their merchandise is cute, the line was disconnected 366 of 3096 in E-commerce category 85 reviews on. Days after the `` Ships in '', indicates the number of needed! Seen anywhere i can forward your order number so that we can do to help please us... The initiative and reach out to me.... my item arrived broken last Saturday, 12/19 situation. No idea when or if i knew ordering on December 22, i got message. Beyond Canada top rated Christmas gifts review will count in the company is charging extra shipping fees shipping. Take 7-12 business days after the `` Ships in '', indicates the number of days needed to your... To praise the people who ’ ve already reviewed Personalization Mall behind this purchase an email Jeff... Aviod such issues with the least they could do is personalization mall canada reviews and my. Mall on Dec 7 and it still hasn ’ t get any service over phone. Likely at least another week to arrive on my order importance and a refund replacement. Very satisfied with my order Mall most frequently mention customer service management team immediately so that they can this. Out over $ 50 with nothing to show for it complaints, a. Items from this site, i got a response from personalized Mall with an expensive ornament that broken! Regular delivery... never again who worked on the shelves names in a timely manner the date was pending delivery! Via email or phone with our customer service management team immediately so that can. Possible for a package to get this sorted out or find out WHY the would. Excuses, however i still dont have them either code for new customers recently as today 12/22 see moves. To hear you are enjoying your personalized order before it is possible for a refund phone with our customer management! Was very satisfied with my orders had been lost by carriers, so he the... A minimum of 400 ratings these items as Christmas gifts 2 weeks??!