You’ll receive the return shipping label credit on your monthly invoice. because i am having the same problem with one of the buyers! That was before eBay’s latest update to selling standards. personally I think paypal is not fair ,destroy the foundation of the trade ,the agreement . I wouldn't worry about it too much. The necklace was sold and delivered over A MONTH ago. When a buyer claims that they did not receive a package, sellers need time and proper procedures, at least a lot more reliable and scam-resistant than the current ones; to investigate the matter; in fact sellers should be entitled to that. I got a case right now opened by the buyer claiming she didn't received the item. Now obviously if the item arrives damage or not as described, that's a different story. For high priced items, always have the buyer pay for signature confirmation. Buyer claimed item not received, won the case, now item is listed for sale submitted 1 year ago by Hartleysugar A buyer bought a fabric sample from me, I foolishly didn’t send it tracked, and as it went as a large letter the QR code couldn’t give me any information, so they won the case against me, now they have it listed for sale as part of another listing. Ebay still paid them then they escalated to paypal one was paid again still waiting to see on the other. 7 days later I received a complaint through eBay raised by the buyer, saying he had not received the item. I used hermes and have a tracking number. For example, under eBay’s money back guarantee a buyer is allowed to dispute a product if it is damaged, is not received, or is not as described in the listing. If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll be available in your Messages - opens in new window or tab too. posted 2008-Oct-17, 3:26 pm … For instance, the buyer ordered a red sweater but received a blue one instead. Otherwise you may not be covered. #ebay #ebaysupport #ebayhelp #ebayadvice I have been an ebayer since 2003. The buyer emailed me saying that they did not receive their item and requested a refund. If i deny the refund, as i have proof of delivery, what can i do if the buyer leaves negative feedback. Happy 2021 (I say with absolutely no enthusiasm whatsoever! Far from ebay being a safe place to buy, and in spite of sellers continually claiming to be hard done to by eBay over claims, I am very much of the opinion that eBay treats both buyers and sellers with equal disdain. The seller forcefully and aggressively refused to give any assistance whatsoever, and because Hermes have marked it as delivered, eBay couldn't care less!. Bearing in mind the countless threads on here over the years regarding problems with Hermes (far, far more than for any other carrier), any seller who uses Hermes for their listings is asking for trouble - if you haven't had any issues yet, I guarantee that you will do at some point. Then, inform the buyer that you will need time to followup on their claim by contacting the Postal Inspector to track the package and determine if any mistake has been made with the delivery, or how it was delivered. I am too new to have this happen so I caved! Amazon will go through great lengths to side with claims from buyers regarding their package not being delivered to them, and they will do so without a fair investigative procedure for the seller, and timeframe to conduct it. Of course, having been ripped off in the past by buyers, i always use recorded delivery- when i went on the royal mail site to check her tracking number-hey presto, it was delivered the day after i posted it, & her signiture was there in black & white. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. buyer paid 4$ for shipping and the item sent out via canada post regular mail , buyer claimed non received after 30 days and buyer won , paypal issued the full refund . Being “new” is no excuse for not knowing basic rules. She told me due to " Corona situation"( Her words) she couldnt fly home until 4/1 and she opened the package and I had send her a " EMPTY BOX" which … Thank you for taking the time to post. So I am left out of pocket with no course for redress, other than to leave a carefully worded, polite and factual negative for the seller (which due to his attitude, he thoroughly deserved). I do mine as soon as I send. No one is asking amazon to blame buyers for postal mistakes, or lost packages. It’s an easy thing for dishonest buyers to exploit. Archive View Return to standard view. You are responsible for the item if the customer does not receive it regardless of what you say in your listings.You will lose an item not received claim unless you can prove with delivery confirmation that the buyer received the item. i had a buyer last week, claimed not to have recieved an item. Page 1 of 2 1 2 Next > Have sent item using myhermes at beginning of this month. If the buyer continues to claim the item has not arrived, tell them you will have to report this to Royal Mail so they can launch an investigation into possible theft by their staff. Case went through Ebay, the buyer even signed for the item, then claimed never recieved, both times. Edited by: first-rate-computers on Feb 3, 2016 10:14 AM. Tracking shown delivered over a month ago. Hermes says it was delivered yesterday and have a delivered photo (shows my parcel outside an apartment). If you are a Top Rated Seller and a buyer falsely claims an item was “not as described,” we’ll protect you on eligible transactions. The buyer also opened an Item Not Received case. In the event that you haven't entered the tracking number against the item in question go back and do it now. But when Lewis studied feedback about the buyer, she got a … Scammers only congregate in areas with an unfair playing field, amazon should not provide for that. This kind of system will keep both parties more honest, and make honest people prefer to use it, and scammers not to. Copyright © 1995-2020 eBay Inc. All Rights Reserved. I sold an item, shipped ( which tracking says was delivered) , and left feedback for the buyer. Catherine Lewis was left out of pocket after selling a coat. Always better to be safe than sorry. We are talking about a sales item or money that has either been stolen, scammed, or wrongfully taken into someone’s possession. You'll find information on whether the buyer is requesting a refund or would prefer to still receive the item. I think it would have worked. A month later, the buyer claimed the coins were “not as advertised”. VS_UK 2018-11-23 08:06:34 UTC #1. We’re the manufacturers of one of our items and we received quite a few messages from a buyer detailing that he was yet to have received his order of it from us. The Australia Post site says it was delivered on January 8 and 10:14am. Sorry this happened OP. Amazon should have a little more respect and courtesy to sellers; in fact, an equal playing field would be fair. With the tracking showing as delivered you should win any case. You will also report this theft to Amazon and the UP Postal Inspectors for their protection and that any subsequent orders to them will be shipped with signature confirmation. Having had problems with Hermes myself recently, it is quite possible that the buyer is telling the truth, and Hermes have delivered the parcel to completely the wrong address. I've responded with dates, tracking number and photos of online details. Ask they check with neighbors and other family members as well. Once you have done that click on the Save button beneath that white box and the buyer will be unable to purchase anything else from you in the future and cause you any further aggravation. Advise the buyer to please be patient and cooperative if they are contacted by local law enforcement regarding theft, or the FBI regarding mail fraud; and/or if law enforcement questions their neighbors, private security officers, landlords, or local businesses for information and camera footage. Unfortunately that is not correct, I have had that twice in the past thirty days. The rules and experience are totally different. If you ship UPS, you can file a claim and usually they get back to you within a week. Trying to contact Hermes from the receiving end is next door to impossible - their online contact 'widget' doesn't seem to do anything, and their phone line just tells me it has been delivered and gives me no opportunity to actually speak to somebody real. This police report will then either be forwarded to the local precinct of where the criminal investigation will need to place, or in some cases investigators will travel to the area. Today if a buyer claims an item is not received, tell them to open an Item Not Received Case so that eBay can track it. I’m not at all surprise that this seller is stunned by “item not received” on Amazon. Not something the seller can be penalised for with the evidence provided? Are they trying to scam me? Sellers need time to determine that from a legal standpoint, and Amazon and their buyers need to get off their corporate high-horse and wait to see that the seller is not just as much a victim. Buyer Claim Item not received.. Ebay . eBay will then remove the negative feedback from your feedback history, along with the associated defect, and it will not have any damaging impact upon your selling account. I suggest you delete all your listings until you have all the fundamentals of selling on Amazon down. I would respond to the buyer letting them know you are going to have the USPS investigate the possible theft and will contact their local Post Office to see if the carrier can provide additional delivery information. If you ship with USPS, you can open a claim but that can take 30+ days, so it isn’t worth it. What do I do? Buyer claimed item was never received so I went online and checked the tracking and it said item was delivered 3 days ago. Buyer claims item not received. If you uploaded the tracking number before the buyer opened the Item Not Received case and the tracking definitely proves that the item was delivered to the address provided on the PayPal confirmation of payment e-mail then once eBay see that the item was delivered they will close the case in your favour, the end result being that the buyer will not be able to leave you negative feedback in relation to the transaction. Buyer is still claiming not received and we are fighting it through ebay/pay pal. First they claimed they were unable to pay as they were off on holiday. Being new to amazon I did not know I should send expensive items with signature confirmation. Again, I appreciate the good info. Signature confirmation is obtained and paid for by the seller. Sell on Amazon. I did refund the customer. Ive not had an A-Z claim ‘yet’ but with the buyers responses not been timely for a item which is needed for a timed event. Whirlpool Enthusiast reference: whrl.pl/RbEXig. I had a similar one not long ago - Hermes marked as delivered, and put a photo of the package being dropped into a milbox as proof - trouble is that it wasn't my letterbox, and doesn't appear to be anywhere in my locality either ( I showed the pic to my Royal Mail postie and she didn't recognise it - and she has been delivering in the district for over 15 years, so knows every letterbox, mailbox and safe place). Unless you are able to locate the package through the carrier, you will have no choice but to refund this buyer. If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an “Item not received” request. This buyer also accidentally sent me a message she intended for another seller claiming “she wanted the refund now because the doll was not new as described”. till few months ago i start selling on amazon and i have been same this story i sold an iphone for $350 and i shipped it as usually USPS without signature and the buyer was scam and claim it as not received when the tracking number showing it’s delivered for city, state and zipcode match buyer address . I suspected perhaps this was a fraud purchase. SO NOW I KNOW AMAZON THEY DON’T PROTECT YOU AS SELLER ALL THEY CARE ABOUT TO MAKE A BUYER HAPPY DOESN’T MATTER EVEN IF WE ARE AS SELLER LOSE MONEY AND THAT’S MAKE BUYERS TO TRY TO SCAM WITH HIGH SUCCESS . If you had bothered to read Amazon’s terms before listing your first item you would know that signature confirmation is required by Amazon to actually prove delivery. eBay will then remove the negative feedback from your feedback history, along with the associated defect, and it will … I have been a seller on Ebay for over 13 years and I just know when a seller is trying to use the system based on the correspondence they send. from October 2008; to December 2008; last updated – posted 2008-Dec-9, 1:49 am AEST posted 2008-Dec-9, 1:49 am AEST User #83462 1167 posts. I provided evidence to show I had received no payment. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. Buyer just opened a request for a refund claiming item not recieved today. Discussion in ' Online Marketplaces - eBay, Amazon, Etsy and more ' started by Hugo , Apr 20, 2011 . The buyer claims a $200 doll was not received but the tracking shows the item delivered. If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be available in your eBay Messages - opens in new window or tab . Advice to sellers. What to do when a buyer opens an item not received request. I asked for photos of the packaging and contents but received no reply. Amazon does not accept delivery confirmation as proof that the buyer received their package. Should the buyer leave you negative feedback prior to eBay deciding the Item Not Received case in your favour then get onto eBay straightaway once the case has been closed and ask them to remove the buyer's feedback, reminding them of the fact that the case was decided in your favour. I had added the tracking number which said it was delivered. If Hermes are involved, don't just assume that it is the buyer 'trying it on'. I am surprised to see a seller with years of experience, regardless of what platform your selling on, not shipping an item of this value with signature confirmation. If I get another A-Z i think i will loose the will to live. Let the buyer know that you will refund in full if you are unable to locate the package. There is a number for click and send that also qualifies I think. After this, eBay will step in. The buyer has not asked for a replacement nor a refund just stating not received. If it is true that you sent the package in all honesty here. Finally, if you have not already done so use this link https:/offer.ebay.co.uk/ws/ebay/isapi.dll?bidderblocklogin to access your Blocked Bidders Link and add the buyer's User ID to the large white box that appears on the screen. The cheeky mare even opened a case against me!!! In this type of claim, the buyer is stating the item they received is significantly different than they expected, based on the seller’s description. Buyer claimed item was never received so I went online and checked the tracking and it said item was delivered 3 days ago. “Being new to amazon I did not know I should send expensive items with signature confirmation.”. Case says waiting for buyer to respond. Guess this is a learning experience (expensive one). Buyer is still claiming not received and we are fighting it through ebay/pay pal. ref: whrl.pl/RbEXig. Many sellers have stories of customers falsely claiming their item was not received. I can not guarantee this, but I submit that there is a greater chance of the truth suddenly starting to easing out than pus from a gangrene; packages suddenly being ‘found’, and claims suddenly mysteriously being dropped. I've never used c & s. Remember, she claimed she never received the doll in the first place so this tells me she is scamming others. Upload tracking to eBay. Not been in this situation before so any help really appreciated. I will be glad when I have more transactions so I will have some leverage. Sometimes, if this is a scam attempt they will ‘find’ the package as they would not want to get authorities involved. With ebay signature confirmation is not necessary, delivery confirmation is enough for them to favor on side of seller. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Significantly Not As Described (SNAD). Don’t assume because you are successful on one venue you don’t have to take the time to read about the other. i have been seller for few years on ebay and other online websites and i never shipped item with signature even thought paypal was protect me since the tracking number show item delivered to the city, state and zipcode match the buyer confirmed address . In the case that it is not a delivery mistake, then we are not disputing a bad service, that is civil, we are not discussing a poor, defective, or damaged item, which is also civil. Buyer claimed to have not received item but actually did? If a buyer falsely claims an item was “not as described,” we’ll reimburse your return shipping label cost up to $6 per return. ), {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Then take advantage of Amazon’s claim procedures, because as it is set up now, is already in your favor regarding if you received it or not. And this is the problem. Return abuse happens when a customer files a false claim and a marketplace refunds that customer’s money. Buyer claims he has not received it. We’ll also automatically remove any negative and neutral feedback, defects, and open … Let the buyer know that, if the postal inspector claims that the package was either delivered to the buyer, or the buyer’s address, that you will exhaust every resource available to determine if there is a suspect, if there is evidence that begins to lean towards the package being stolen, and that it will include: Filing a police report in the jurisdiction of which either the seller is a legal resident or the crime has taken place. Just tracking, no signature ) requesting a refund claiming item not received but shows delivered,:! Think paypal is not correct, i have been an ebayer since.! Hermes took showing the item will ‘ find ’ the package there is by... Does not accept delivery confirmation is not necessary, delivery confirmation is for... Return shipping label credit on your monthly invoice a week just stating not received item ; Surely is! 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