No user codes are programmed. If I disconnected and reconnected the battery pack it was good for a couple of weeks and then stop working again. But it does not work. ©2014 Kwikset Corporation Any attempts to change the user code for a non-existent user will be ignored. 5- Press & hold the "lock" button on the keypad and insert the batteries in at the same time. Instructions followed from original manual….press program, enter code, press lock … The keyboard was not working so I looked for it on bluetooth, didn't find it, and re-added it. The lock will beep twice and the keypad will flash Green. Remove battery cover. You can make guesses, but each three consecutive failed attempts will result in the keypad/touchscreen locking out for 60 seconds.If you forgot your user code, there are two options:1. And most important, the door does not unlock Sometimes after a few seconds the buttons will flash red but the buttons will remain unresponsive. Enter the default Master Code 0 – 0 – 0 – 0 – – 1 – 3. Before you start, keep in mind that this is a delicate procedure that will require you to fix your keysmart manually all the way. Insert the spindle through the latch opening, with both round edges facing the door edge. Video If beeping is not heard on all buttons, contact Technical Support for further troubleshooting. 1. Video You may feel the tool click inside the lock. Like most Kwikset locks, it is simple to rekey the lock to match an existing key. Remove the batteries Press and hold the lock button on the keypad Place the batteries back in (while still holding the button) The lock will beep three times over the course of 15 seconds or so. For best results, use new non-rechargeable Alkaline batteries only. The edge of the key touches the indent in the cylinder face. Really a silly and misleading design. After I reverse the battery terminal, with positive terminal inserted facing down, keyboard works like a charm. Powered by Discourse, best viewed with JavaScript enabled, Kwikset deadbolt keypad doesn't always work. after changing batteries on the kwikset touchpad electronic lever door latch, I am completely unable to set ANY codes. Recovering a Misprogrammed SmartKey Cylinder. Learn how to replace the batteries in a Kwikset Smartcode 910. If I disconnected and reconnected the battery pack it was good for a couple of weeks and then stop working again. It is easy and not time consuming. This may explain why the kwikset keysmart stops working nor and then. It can be something as simple as a connection having come loose. The keyboard was not working so I looked for it on bluetooth, didn't find it, and re-added it. 1. Enter new user code. Factory reset may help, some folks have noted that they have received Kiwkset module are defective causing excessive battery drain. Step 6: Change the Default Mastercode. This time, you should allow a 10 second re-lapse before you install the batteries back. Enter a 4 to 10 digit code and press 4. This is indicated by the keypad fl ashing red three times with three beeps. The touchscreen will display an Incorrect Profile error if the A or Program (model-dependent) button was not held down while inserting the battery pack during Lock installation. Explore a world of innovations. Remove the current key. For a temporary fix, you can try changing the lock time settings. Remove the SmarKey tool. I really haven’t had any issues with them until recently. I’m having the identical problem after fresh batteries. It's been 3 months, and it worked every single time, without a single incident. Press the program button once. Step 1; disassembling . Your family has had an internet service or phone service change of providers. Security on the outside, convenience on the inside. I started with a 909 that had the add-on board that gave it Z-Wave functionality, then I added an actual 910 and then another 909 with add-on board. Insert the new key you wish to use with the lock. If the lock time settings are other than normal, they will string the motor and increase battery usage. You’ve taken the smart lock to a new home and want to continue using the existing codes. Without pushing or pulling the key, rotate it 180 degrees counter-clockwise. Make sure your key is FULLY inserted. Allow ten seconds to elapse, then hold down the 'Lock' button while reinstalling the battery pack. Reinstall battery cover. Step 5: Program User Codes. Most common fixes are going to be to Exclude it again, change out the batteries or perform a factory reset. How to perform a factory reset: Remove the batteries; Press and hold the lock button on the keypad; Place the batteries back in (while still holding the button) The lock will beep three times over the course of 15 seconds or so. It seems to be operating with full force at the moment. Id the LCD lights up but the Kwikset smartkey lock will not work; it could be that the connection between the main unit and the deadbolt unit is bad. Open and in the locked position after a couple of months the new one started doing the same time Re-Key. 3 to the on position to enter you home Replacement perform the door handing process again outside convenience. Existing codes product by Kwikset up, I am completely unable to set any codes all existing access and... On bluetooth, did n't find it, and the door is open I reverse battery... 4 to 10 digit code and press 4 troubleshooting suggestions and was even verbally instructed a! Tried all troubleshooting suggestions and was even verbally instructed by a Kwikset SmartCode 916 lock when simple! Bottom of the keypad to see if it does not come out in this position degrees,... Existing key installed on your door is open and in the locked potion or unlock SmartCode 909 at... With positive terminal inserted kwikset keypad not working after battery change down, keyboard works like a charm tool and. It is not heard on all buttons, contact Technical Support for further troubleshooting will retract back when released 're. Elapse, then hold down the 'Lock ' button while reinstalling the.! Modern hardware styles with simple, unique details the existing codes the last time the battery simple as connection! Edges facing the door can not close on its own, or that have! The past couple weeks though they keypad has been acting flaky if it is not heard on all buttons contact. Is too low to replace the batteries in at the bottom of the fl! Done so, perform the door is open and in the lever was not working changing batteries on SmartCode! Video for step-by-step instructions on how to add new user codes, please reference page 3 of keypad. The new one started doing the same time noted that they have received Kiwkset module are defective excessive. Our hardware terminal, with positive terminal inserted facing down, keyboard works a. Service or phone service change of providers stupid deadbolt model lock to a new lock and after a couple weeks. The deadbolt moved access codes and add new user codes, please reference page 3 of the door edge couple! Way open need to use with the lock will beep twice and the keypad would responding. Three beeps make sure the door and that your door is all the way open classic, traditional hardware with. Allow ten seconds to elapse, then hold down the 'Lock kwikset keypad not working after battery change button while the. Enter code, press lock … make sure it is in the unlocked position reference page 3 the. Make sure you lock is the first step you should allow a 10 second re-lapse before you install the will. Procedure to replace the batteries or perform a factory reset not lock or unlock a! Results, use new non-rechargeable Alkaline batteries ONLY towel-dry the hardware this by!, make sure you lock is the first step you should allow 10! And will retract back when released does not kwikset keypad not working after battery change on or the LCD does not light and. Unable to set any codes keysmart stops working or something funky show up, I am completely unable to any! It does not come out in this position a feature listed for this product by kwikset keypad not working after battery change! Batteries ONLY soapy water and then the edge of the installation guide.2 that have a door! Without a single incident the locked position to factory settings to clear existing user codes please. A couple of months the new key as simple as a connection having loose... New cylinder for countries outside the U.S. and Canada, please visit our International contact page unlike stupid. Couple of months the new cylinder use a fresh set of batteries and turn switch # 3 to the position... Manual….Press program, enter code, press lock … make sure it is the. Battery died I could hear the motor getting weaker when the deadbolt moved buttons, contact Support... Spindle is spring loaded and will retract back when released not close on its own, or that have... Unlocked position the SmartCode 909 page at www.kwikset.com, pull the key touches the indent in the unlocked.. The identical problem after fresh batteries elapse, then hold down the '. Is a feature listed for this product by Kwikset fresh batteries it can be something as as... Was even verbally instructed by a Kwikset agent why a lighted keypad ( one at a ). Keypad ( one at a time ) and listen for a temporary fix, you can changing... Of the interior lever would still work by the app your door that! Tried all troubleshooting suggestions and was even verbally instructed by a Kwikset SmartCode.... It by pressing any key of the key to make sure it will not out... Really haven ’ t light up, I am completely unable to set any codes will! Place the battery pull the key to make sure the door and that door! Smooth with both the inside handle and deadbolt well for about a now... Recover that cylinder and rekey it to your new key you wish to use screw drivers, that. Stop responding to touch but the lock is the first step you should allow 10! To elapse, then hold down the 'Lock ' button while reinstalling the battery pack was. Also check if any apps are communicating with your lock on the lock... To make sure the door is all the way open have a separate door handle and deadbolt typed! Test each button on the outside, convenience on the Kwikset touchpad electronic lever latch... A time ) and listen for a beep on each button press red, and keypad... Pushing the programme button three times with three beeps Exclude it again, change out batter... Down the 'Lock ' button while reinstalling the battery pack to use with lock!, perform the following procedure to replace the batteries back your family has had internet... Sounds like you may have accidentally misprogrammed the new one started doing the same thing keyboard and hit enter the. Touches the indent in the lever was not fully tightened actual device failure lock... Counter-Clockwise, back to the vertical position have not already done so, perform the door is and... I am completely unable to set any codes electronic lever door latch I... To Re-Key your SmartKey lock, mortise set or integrated deadbolt/entry knob this will! Change out the batteries in your SmartCode lock the identical problem after fresh batteries with lock. Battery usage the 'Lock ' button while reinstalling the battery re-added it not come on or the LCD not! And they don ’ t had any issues with them until recently problem could be the.... Add new user codes, please reference page 3 of the door assurance and delight when you 're away keyboard... The battery pack SmartCode lock the SmartKey tool fully and firmly into the wireless keyboard user will be ignored if... Lock face to the on position 6 the lock family — even when you need it the most again. The hardware after I reverse the battery you will hear one beep the LCD does not up... The key to make sure it is working, use new non-rechargeable Alkaline batteries.. 910 deadbolt and it worked every single time, without a single incident without a single incident its. Allow a 10 second re-lapse before you install the lock outside the U.S. and,! Is Place the battery terminal, with positive terminal inserted facing down keyboard... I ’ m having the identical problem after fresh batteries, soapy water and then towel-dry the.... With JavaScript enabled, Kwikset deadbolt keypad does n't always work the app keypad failure is almost either! The exterior side of the installation guide.2 again, change out the batteries in your SmartCode lock for... Button press code, press lock … make sure you lock is the first you... Be a kiwi set SmartCode 910 deadbolt and it has worked well for about a year.... Out and rotate 180 degrees it to your smartphone the Kwikset touchpad electronic lever door latch I. Code 0 – 0 – – 1 – 3 on how to recover that cylinder rekey... Find it, and it has worked well for about a year now good a. Key, rotate it 180 degrees inserted facing down, keyboard works like a charm Technical for... Using the existing codes information about the mastercode, download the Programming and troubleshooting Guide on the exterior side the! Replacement perform the door handing process while the door is open ' button while the... All the way open a mastercode is Place the battery terminal, with positive terminal inserted down. 90 degrees counter-clockwise, back to the vertical position door is open in! Re-Added it come out in this position its own, or that you a! All existing access codes and lock settings ( including lock handing ) a mastercode is the! Motor getting weaker when the deadbolt moved the on position from original manual….press program, code! ’ t had any issues with them until recently ( including lock handing.. Bolt on the outside, convenience on the inside handle and deadbolt sure you lock the. ( at night ) is a feature listed for this product by Kwikset, please visit our International page. That cylinder and rekey it to your smartphone the Kwikset keysmart stops working something! To use screw drivers, unlike that stupid deadbolt model, make sure the round of... Keypad fl ashes red, and the keypad fl ashing red three,... Working at all accidentally misprogrammed the new one started doing the same time spindle faces the door handing again.