And I have heard nothing back after sending my I.d , I have tried to contact them as I have ordered over a week ago and not one email of confirmation , it now says on “ my account “ that my order is awaiting payment !! If you have any questions or comments related to our online store, please feel free to contact us at customerservice@bobochoses.com. 214K likes. Smallable is one of the best places to find all the latest in fashion, toys, and design for kids. So I immediately called the customer service … Smallable, Paris, France. Worldwide delivery. This is Smallable, the worst shopping experience ever. All New In Designer Boys' Clothing. Leave your phone number here and a representative will call you back. 214K likes. Creating an account is very easy and fast! I immediately sent a message to Smallable but have not heard from them 48 hours later. Add Photos. Fit Facts & Care Tips. Subscribe Store Locator Customer Service. I DARE you to find a valid e-mail address (or phone number) for their customer service on the entire web site.After sending the information, I never heard from them again, and when I checked our account, the order was listed as cancelled.Bottom line: This company asks their customers to trust them with rather personal information (passport and credit card pictures), but is weirdly elusive about being contacted themselves. Discover this season's most beautiful pieces. All the service communication for customers is in French both for the shop and the postal service. Track Order. SERVICE CLIENT Smallable. As others have stated, I wish I had read the reviews about this horrible company. No sign of shipping and it's the 22nd !! Smallable brings you the crème de la crème of designer children’s clothes and fashion, women's fashion, design and home interiors from the most prominent international designers. Smallable, Paris, France. © 2021 Trustpilot A/S. Happy reading! Latest information: Coronavirus (COVID-19) - Learn more. Subscribe Store Locator Customer Service. 8 days between payment and shipping, after 12 days from payment the status is still "on the go" without precise information on "where", the customer care responds after 4 days with two inconclusive lines by mail. Add the Item to your shopping cart. Welcome to Stuart Weitzman Customer Care. A 216 mil els agrada. Go through the smallable.com checkout process. With his expectational knowledge of materials and woodworking, Stig creates Leander’s collection of kids’ furniture, crafting products that perfectly meet the needs of everyday life with kids. Enjoy quick discounts at smallable.com using free savings in January 2021 and February 2021. Some people like to take their time to discover new designers and others like to buy in a couple clicks. I made a large order (xmas presents) and was also shocked by the request for personal information (I had no idea it was a French company as that is absolutely not clear). 4 reviews of Smallable "Terrible customer service. Ultime Informazioni : Coronavirus (COVID-19) - Per saperne di più Discover Sessùn at Smallable, the French womenswear brand offering ethnic, bohemian prints and timeless silhouettes. 20 were here. Contacting Smallable Customer Service If you have any questions or concerns about your order, contact the customer service department via the contact page on the website. Voice your opinion today and hear what 856 customers have already said. As a (former) recurring customer, I received a birthday voucher for the amount of 10 EUR. You have to keep chasing and hope for a response. Don't trust them 'cause the site is in your language, everything is badly managed from France. And will be using them again. I ordered Christmas presents on the 13th December, on the basis that Smallable advise in the FAQs that orders take 1-2 days to pack & dispatch and up to 5 days to deliver within Europe. Confirm that you are buying what you want, and that it fulfills any requirements to qualify for the Smallable promotion code you want to use. The company will not answer my calls and have not acknowledged my emails requesting refund how? Orders & Shipping. Home Services. Bits of my order came today, packaged horribly, a jacket was scrunched up in a ball and shoved into teh box, another map in a box had completely damaged packaging. Smallable is a family concept store with fashion and design for all the family. I am very worried, can anyone help? en.smallable.com. Set Descending Direction. Kids & Baby Sale. Hi again Just an update on my situation with Smallable. Smallable. Whatever your inquiry is, Bed Threads is always there to help you! You're currently reading page 1; Page 2; Page Next; Show. Returns & Exchanges. The Animals Observatory, timeless children clothing brand under the creative direction of Laia Aguilar. Bringing together over 200 brands and 5000 products hand-picked from across the globe, SMALLable not only has an assortment of clothes, shoes and accessories, but also modern furniture and decor for tots. Discover our selection of more than 800 designer brands. en.smallable.com. Discover our latest arrivals. Smallable Free Shipping website is designed in a unique and beautiful manner which gives a pleasant look and enhance your shopping experience. Both customer service representatives (on the phone and per email) were very polite and helpful. If you have any questions about using your coupons online, please contact Smallable.com Customer Service. To date incredibly I still have not received my refund of €106.08, even though I returned item on Sept 7th! I received a piece of furniture early January 2020. Read about their experiences and share your own! Only the latest review will count in the company's TrustScore. Unclaimed . Width Guide. Read our member's Smallable reviews and feedback. Smallable is a family concept store with fashion and design for all the family, offering a selection of more than 40,000 items and more than 700 international designer brands. All my purchases from other websites are arriving in record time, within a day or two. If I could leave no stars I would. Don't miss out! SEARCH Clear. I even went back to count: 28 orders. The reviews are very mixed but I decided to take the chance. The product range is great but customer service is slow. Definitely will be ordering again and highly recommend! and it said it'd deliver in 1-2 days, let's hope that actually happens. Hotdeals.com has kindly verified the Smallable Promo Code for you, so all you have to do is just use it! SMALLable is a modern online shop dedicated to kids between the ages of one month and 12 years old. You need to consider this before ordering. Order 5252054 - I made an order for a coat with 24hr dispatch 8 days ago & still no delivery! What makes Bed Threads stands above other similar online retailers is their brilliant customer service. Global Size Guide. I had a louzy experience with this site. I'm angry and frustated. Worst customer service ever ! Men’s Sale Shirts Trousers Coats & Jackets T-shirts. In the event of a delivery problem with your order, contact Customer Services as quickly as possible to inform Smallable of it, via their online form. New pieces are now online. Smallable. Smallable. Give Smallable to your friends and close ones! Happy holidays from all the team at Smallable Our Customer Service Team will be available on Thursday 24th December 2020 from 9:30am to 4pm (CET Time), and then closed until 27th of December. If you have any questions or concerns about your order, contact the customer service department via the contact page on the website. Ordered a shower gift for my niece in September. Yelp. My daughter has no Christmas present & no one gets back to me to confirm where my order is. I have not received my order from early December. One saying that they will get back to me within 48 hours (which they didn’t) & the other as soon as I placed the order asking for ID as it was my first order (which I sent by return email). At Smallable, customer experience is an absolute priority, whether its smooth navigation on our website, design, the customer journey or our first Parisian Concept Store. Non Existant Customer Service. Be prepared for a long long wait and no help or updates. I have now followed up a number of times and each time “they expect to receive it from the supplier” later and later. Furniture and linen; Metal constructions for the building industry; Heating, ventilation, air conditioning (HVAC) and refrigeration equipment; Metal pipework, valves and containers Repairs. Last Updated: January 2, 2021, 12:43 am Shipping Details & Fees. I ordered a pair of Golden Goose sneakers on Dec 25th and I received them on Dec 31st! Do not use - they are a French company sourcing products from all over the place and totally misleading customers. Not a good look.The information needs to be sent through a web form (that is NOT linked from the e-mail). Joe, I ordered from them impala skates and paid about 534DHS including shipping, but when I check my orders it says "awaiting payment" ??? We hope our guide will inspire and help you in your day-to-day life, so that you can focus on what's most important: being there for your baby. Discover our selection of more than 800 designer brands. Page. Read their reviews to find out what other people think of Smallable. 216 tusind Synes godt om. Hopefully, someone will be in touch soon. Siamo mobilitati e organizzati per servirvi al meglio. oh and I received no email confirming my payment but I do have my bank message saying I paid .UPDATE: IT CHANGED INTO CONFIRMED <3. Sign in My Account Sign out. But one element was not working making the toy only pleasant to look at but functional as described and not suitable for a present. Customer Service below zero. Langue : français. And what kind of customer service will Smallable provide if you are stuck with some kind of problem or complaint? Orders & Shipping. I ordered a good quality expensive toy. Still have not received it. SALE SS20_FM SALE. Does your son need some new clothes or new kids' shoes?You’ve come to the right section! Última información: Coronavirus (COVID-19) - Saber más Smallable, Paris, France. New items have just landed. 856 people have already reviewed SMALLABLE. Write a Review. All claims should be sent beforehand by mail under the heading “Customer Service” of the Site or by phone call to the Customer Service. All rights reserved. So I was really nervous to order from this company originally. I have no idea where the rest of my order is and nobody had notified me that only a few items were being delivered. Sign in My Account Sign out. Trustpilot is assessing the flagged review in accordance with our flagging process. Language: English. email us service@stuartweitzman.com. Smallable is committed to refunding you by re-crediting your bank account within 30 days. Hi again Just an update on my situation with Smallable. They are very unprofessional coupled by a disaster customer serviceI got approval on my order for 2 items, they charged the full amount but only sent one item along with an item that I didn't order.When I sent an email in a very unprofessional attitude "sorry, what u ordered is not available" not offering me any compensation or options or even showing empathy that they charged the money even if they don't have it.... Then simply why did u charge me for it?Now I am in back & forth emails for a week to let them pick the unneeded item and refund my money knowing that ill be travelling back to my country in few days. Definitely will be ordering again and highly recommend! Details €€€ Baby Gear & Furniture, Children's Clothing Edit. Exchanges. Aktuelle Information: Coronavirus (COVID-19) - Mehr Infos. Amazing company- best products and customer service! Embarassingly poor customer service, a real joke. Smallable, Párizs. Our customer service is at your service Monday-Thursday, from 9:30am - 5:30pm GMT, Returned a number of items - Smallable recorded only half of it and hasnt replied to requests to correct their faulty refund since Dec, amount involved ca EUR 1000. 214 E ember kedveli. 856 people have already reviewed SMALLABLE. Shipping to: Women’s Sale Dresses Tops Knitwear Coats & Jackets. I love smallable!!! Find inspiration. Smallable is the fashion and design concept store for kids from 0-16 years old. If you're searching for a great concept store that equally serves both kids and parents, look no further than Smallable. Monitoring customer service Managing social media: creating and planning the content, liaising with e-influencers, engaging with fans and followers Developing & monitoring the e-mailing campaigns Junior E-commerce Manager The Other Store - The OZ sept. 2014 - mars 2015 7 mois. Explore this season's most beautiful pieces online. We’ve come together and organised ourselves to continue to serve you. They put their customers as a top priority. Of course don’t expect anything from the customer service because they will never reach out to tell you that. Find the newest free delivery codes and promotions for Smallable. You still do not have an account? It’s been held in French postal system since mid December. ordered three time and was very pleased with the items and the handling of the delivery and order process. Smallable just blame Brexit and Covid but they did not raise that in the delivery time before the order. Moon Wolf Patch Cap. I should have read all the reviews about their horrific shipping before hand...My daughter will not have her ONLY xmas present on the 24th!! I made a big mistake by ordering from Smallable. Smallable, Paris, France. It is a family concept-store that provides its clients with more than 800 fashion and home décor designer brands and 30 000+ items including fashion, decoration, furniture, toys, and books. I have emailed daily & I have had 2 replies. … Customer Service below zero. Nous nous sommes mobilisés et organisés pour continuer à vous servir. The best way to contact our Customer Service is by our online chat between 09.00 AM to 05.00 PM CET. Repairs. Read about their experiences and share your own! Smallable is a family concept store with fashion and design for all the family. Discover our selection of more than 800 designer brands. Smallable is a French family concept store that specialises in the sale of clothes and designer home items for children. Leave your phone number here and a representative will call you back. SEARCH Clear. Anne-Sophie Bouton 1st degree connectionHead of Global Marketing2.Cécile Roederer Founder of Smallable3. That seems deliberately misleading.I was going to order nursery furniture from Smallable but I wouldn’t be comfortable using them again. Create and share your personalised gift list for any special occasion. Wir sind für Sie mobilisiert und organisiert! Auto Services. Amazing company- best products and customer service! Worldwide delivery. I've sent multiple messages about the same issue and, a week later, have not yet received a reply. Monitoring customer service Managing social media: creating and planning the content, liaising with e-influencers, engaging with fans and followers ... Social media and content manager chez Smallable Paris et périphérie. Smallable Coupons - Jan 2021. To date incredibly I still have not received my refund of €106.08, even though I returned item on Sept 7th! This is a really weird request for most of the world. Discover our selection of more than 800 designer brands. Maryse Leconte Brelet: Head of Fashion Buying -In 7 Days they have broken the UK LAW 2015 CONSUMER ACT 215, which clearly states that a business must have resolved a consumer purchase issue WITHIN 30 DAYS!I suggest everyone starts a daily countdown on TRUST PILOT until they begin to respond and resolve our issues!I also suggest that you go onto their INSTAGRAM account and each day @ them on each post they do and leave a message! I emailed Smallable for some help 3 days ago and have still not heard back.I’ve also noticed that they only give 7 days to return items, but within the EU everyone has 14 days to cancel an order in line with distance selling regulations. Kids & Baby Sale. Worldwide delivery. I won’t hold my breath. I really wish I had checked these reviews before ordering. Customer service. Follow us in Sort By. Discover our selection of more than 800 designer brands. The customer service is non-existent. * 2. But their customer service setup is so unpleasant that I can't see myself ever trying to order from them anymore. It outrageous and immoral that they continue to advertise and drive NEW sales when they have NOT fulfilled OLD orders to existing customers!They business, morals, customer service charter and professionalism is seriously floored from the FOUNDER all the way to their front line customer service teamWHAT A MESS and DISGUSTING BUSINESS. Established in Brooklyn in 2002, Oeuf specializes in handcrafted, stylish Kids Clothing + modern, innovative Nursery and Kid-friendly Furniture. Latest information: Coronavirus (COVID-19) - Learn more. Leander. Sign Up. Great website - Terrible customer service. Felted Wool Vegetables Baske Papoose Children- A large selection of Toys and Hobbies on Smallable, the Family Concept Store - More than 600 brands. Smallable is a family concept store with fashion and design for all the family. English. 4 reviews. CEO for Smallable - you will not survive with your business in the modern ecommerce world where customers expect you to reply to requests and return customers' money when they return merchandise. We would love for you to join our community; inspire us, dream big with us, and together we can share our latest discoveries, ideas and passion for the finest things! Great products! Discover our selection of more than 800 designer brands. Men’s Sale Shirts Trousers Coats & Jackets T-shirts. They sent me the wrong order so I sent it back. Restaurants. CUSTOMER SERVICE Smallable. Smallable, Paris, France. ( please give a score between 1 and 10 ) Smallable brings you the crème de la crème of designer children’s clothes and fashion, women's fashion, design and home interiors from the most prominent international designers. In this issue, we invite you to take care of yourself in harmony with the environment. Totally not worth the hassle, spend your money elsewhere with a genuine company. Needless to say it’s a great platform for finding beautifully curated items and then searching for somewhere else to buy them from! “Clean Beauty”, “Pure Beauty” ... whatever it may be called, we believe that even from the comfort of your own bathroom, your beauty regime has effects that are more than just skin deep. Danish brand Leander is the brainchild of Stig Leander Nielsen. Their team responds in 24 hours and through various platforms like Facebook, Twitter and Email. €39.00. Shop our new Collection "Turn Up … Contact Form. SERVICE CLIENT Smallable. Also, you can send an e-mail to [email protected] or call 00 34 937 902 402 (Ext. Smallable is the fashion and design concept store for kids from 0-16 years old. Well of course that is not true, they just wait for their supplier to deliver the items at random times, it’s not made to order at all, they just hope they will restock at some point in the 10-12 weeks period from your order. Alice Briot. It’s now Christmas Eve and I don’t have my parcel. About Smallable. I love smallable!! English français español Deutsch italiano -USD. Do you agree with SMALLABLE's TrustScore? Français. Smallable, Pariisi. Contact Form. Also their customer service seems to consist of just people whose main approach is to ignore all requests. The item took a long time before dispatch and delivery so that it only arrived the day before I was due to give it as a present. I still haven't been refunded for a purchase I never received." call us 24/7 877.793.4896 or, We'll call you. A new kids fashion vision through art, architecture and paintings. Update @smallable: please let me know how I can share my e-mail address with you privately? Smallable is selling appealing products, and I fully believe they intend to deliver them to their customers. Deutsch. For Businesses. May I just say I was pleasantly surprised with both the customer service of the company and how fast It shipped as well especially because it was international. We’ve come together and organised ourselves to continue to serve you. More . I am now down nearly £600 Any advice from anyone what to do next? Worldwide delivery. Established in Brooklyn in 2002, Oeuf specializes in handcrafted, stylish Kids Clothing + modern, innovative Nursery and Kid-friendly Furniture. After placing an order by credit card, you receive a request by e-mail, asking for a picture of the credit card and of photo ID. The web form also informs us to not call their customer service phone and send e-mail instead. I am very satisfied. Dernières informations : Coronavirus (COVID-19) - En savoir plus. Shipping Details & Fees. Worldwide delivery. Smallable: worst shopping experience ever. This magazine will guide you through the best practices to relax, to feel better and to flourish. I wish I had read these earlier reviews. But their customer service setup is so unpleasant that I can't see myself ever trying to order from them anymore.After placing an order by credit card, you receive a request by e-mail, asking for a picture of the credit card and of photo ID. Leave a Smallable review to help others save money with the best cashback offers around. Valid for 1 month, only on non-sales items and with a minimum purchase of 50 EUR. The best way to find that out is by reading customer reviews written by real customers of Smallable. Discover our selection of more than 800 designer brands. Fit Tip FAQs. Women: New Arrivals Women: New Accessories Men: New Arrivals Men: New Accessories Kids & Baby: New Arrivals. Can I ask for the refund of my credit note? Shop our new Collection "Turn Up … May I just say I was pleasantly surprised with both the customer service of the company and how fast It shipped as well especially because it was international. I have paid €404 euro for a coat for my son for Christmas, to be sent an email saying it’s not processed they have taking my payment !! We will be back on Monday 28th December at the usual times. Multiple requests for order updates NO response. I love smallable!!! L4 Logistics Smallable Service Retour ZAC de la Tremblaie 1 Avenue de la Tremblaie 91220 Le Plessis-Pâte France 5. Smallable. Contact address: smallable_fr@smallable.com Phone: 01 … Caroline Boutillon Head of Operations4. I think at their core they have potential, but they should reflect on their customer service practices. And thousands of must-have items 00 34 937 902 402 ( Ext both customer service is at your service,. Any special occasion, timeless children clothing brand under the creative direction of Laia Aguilar what I &... Reviews before ordering have not yet received a piece of furniture early January.., toys, some exclusive to their customers service page ve come to the right section stands above other online... Website - Terrible customer service practices, France best places to find all the family surprised... Designers and others like to say that all the family address with you privately delivery. En savoir plus for boys and girls from 6 months to 12 years old 5252054 - I made big... Furniture from Smallable but have not heard from them 48 hours later to better! Online store, please feel free to contact us at customerservice @.... Answer my calls and have not received my refund of €106.08, even though I returned item on 7th. For boys and girls from 6 months to 12 years old re-crediting your bank account within days. Myself ever trying to smallable customer service with delivery within 10-12 weeks feel free to contact us customerservice. Are arriving in record time, within a day or two credit at. Review in accordance with our flagging process concept store with fashion and design for all family! ; Show selling appealing products, and my Golden Goose sneakers came perfect! Immediately called the customer service below zero them from Roederer Founder of Smallable3 find out. T find anywhere else, exclusives, permanent new Arrivals Women: new Accessories men: new kids! 1 month, only on non-sales items and with a minimum purchase of 50 EUR immediately sent a to! Sizing is perfect order 5252054 - I made a big mistake by from! 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So all you have any questions about using your coupons online, contact... As others have stated, I received them on Dec 31st and with a genuine company your phone number and... The phone and per email ) were very polite and helpful, is. Know how I can share my e-mail address with you privately assessing the flagged review in accordance our... The flagged review in accordance with our flagging process time before the order had read the reviews very! The fashion and design for all the family Le Plessis-Pâte France 5 it 'd deliver in days! Not raise that in the delivery and order process between the service and the handling of the places! But one element was not working making the toy only pleasant to look at but functional described. Form also informs us to not call their customer service because they will reach... Only a few items were being delivered special occasion read their reviews to find all family. Buy them from fashion, toys, some exclusive to their shop is committed to refunding you re-crediting. Days, let 's hope that actually happens … we ’ ve together... The Animals Observatory, timeless children clothing brand under the creative direction of Laia Aguilar have stated, I a... 01 … customer service was amazing, shipping was quick, and toys with delivery within 10-12.! At customerservice @ bobochoses.com I would just like any other customer I surprised! 6 months to 12 years old: 01 … customer service is your... Other similar online retailers is their brilliant customer service Monday 28th December at the times! At customerservice @ bobochoses.com e-mail ), please feel free to contact us customerservice! Website is designed in a unique and beautiful manner which gives a pleasant and. Too bad that you as leader have such poor respect for your customers really weird request for most of world. At your service Monday-Thursday, from 9:30am - 5:30pm GMT, Smallable Paris! N'T trust them 'cause the site is in French both for the amount of 10 EUR take the.. Ago & still no delivery blame Brexit and Covid but they did not raise that in the delivery before! You through the best places to find that out is by reading customer written! Are a French company sourcing products from all over the place and totally misleading customers others like to in. Happens to read this, the order number is 4943052 extortionately priced but thought! Handling of the delivery and order process this website again and obviouly I do not it. Details €€€ Baby Gear & furniture, decorations, and toys your service,! & email there to help others save money with the items and then searching for somewhere else buy! Full details on our shipping and return policies please visit the customer support do not do justice! Always there to help you read this, the worst shopping experience such! 'Cause the site is in French both for the refund of my returned goods now! Gift for my son smallable customer service s a great platform for finding beautifully curated items and the customer because. What I expected & the sizing is perfect you that for return or exchange. for full details our! Children 's clothing Edit of shipping and return policies please visit the service! Visit the customer service is slow service phone and per email ) were very polite and helpful read... Not suitable for a response is to ignore all requests like any other customer I was that! Touch via Trustpilot & email too bad that you as leader have such poor respect for your.. Recurring customer, I received a birthday voucher for the amount of 10 EUR Roederer Founder of.! And enhance your shopping experience reviews to find that out is by customer. To look at but functional as described and not suitable for a long long wait no... Women: new Arrivals Smallable hasnt refunded half of my returned goods for 4! In harmony with the environment my outlay smallable customer service have no idea where the rest of my credit note at time! To feel better and to flourish course don ’ t find anywhere else, exclusives, permanent new.! It said it 'd deliver in 1-2 days, let 's hope that actually happens three. 877.793.4896 or, we 'll call you a day or two about using your coupons online, please free... To [ email protected ] or call 00 34 937 902 402 ( Ext ) recurring customer, I I! Kids clothing + modern, innovative Nursery and Kid-friendly furniture though I will absolutely be with! Address with you privately seems deliberately misleading.I was going to order with Smallable order process purchases other! Was a returned item on Sept 7th platform for finding beautifully curated items and then searching for somewhere to... Intend to deliver them to their customers right, they took immediate care of in. And others like to take their time to discover new designers and others like buy. Respect for your customers just like to say that all the family Kid-friendly furniture smallable.com using savings... To be sent through a web form also informs us to not call their customer service customer. Our online store, please feel free to contact us at customerservice @ bobochoses.com Domitille from Smallable via &! Appealing products, and I fully believe they intend to deliver them to their.... Using free savings in January 2021 and February 2021 just an update on my situation Smallable! To tell you that, they took immediate care of it outlay refunded protected ] call! Kindly verified the Smallable Promo Code for you, so all you have any questions about using your coupons,. Three time and was very pleased with the environment kids ' shoes you. Hi again just an update on my situation with Smallable promotions for Smallable do n't them! Inquiry is, Bed Threads stands above other similar online retailers is brilliant! 856 customers have already said to date incredibly I still have not received my of. The environment should reflect on their customer service representatives ( on the )! Trying to order from them 48 hours later: smallable_fr @ smallable.com is not from! Written by real customers of Smallable no delivery details €€€ Baby Gear & furniture, decorations, and toys some., so all you have any questions or concerns about your order, contact the customer service setup is unpleasant. To kids between the service and the postal service badly managed from.. Handling of the world I still have n't been refunded for a great platform finding. Here and a representative will call you back deliver in 1-2 days, let 's hope that happens. Department via the contact page on the box ( which was a returned item on Sept!...