And while it is rather disappointing, I am not at all surprised given past attempts to get customer service to help me on other issues . Please sign in to leave a comment. Happened after a battery replacement and my Thermo is bricked. Then started the setup as directed. Choose to share wifi settings if your device allows. Only downside is I have a fever. 4. First, open the Settings on your phone, then tap on Bluetooth and locate WITHINGS Pulse HR in the list of devices. c. “Crack the Whip.” Shake the thermometer down using quick, sharp, downward wrist motions (figure 2-2). In this case, reset the thermometer by removing the batteries momentarily. It’s not working for me. To preserve the Withings Forum as a place of kindness, mutual support, and interest for the products and services provided by Withings, I am committed to: Be courteous and participate in the community with a spirit of friendliness and understanding, Ensure that my messages do not infringe on the rights, reputation, image, or privacy of others, Avoid any and all discussions which contain insulting or discriminatory comments, Abide by the full terms and conditions outlined. Hi there,Ive had a thermo for quite some time now and it has worked without fuss in the past. Release the power button when the desired temperature scale is displayed. As soon as the temperature comes up, slide your finger up or down on the touch sensitive area of the display to select the correct user. Quickly press the button 6 times at the next phase (I think it says factory reset). I’m having the same issue. Make sure you follow the guidelines explaining how to take a measurement. The batteries went dead and I replaced them and here I am hours and DAYS of frustration, plus went to store for new batteries assuming the new batterie at home had gone bad, etc. I then tried to use the app on my iPad to try a different device and had the same result. Withings has developed a complete ecosystem of award-winning devices during a decade of expertise in the connected health industry. Install the Thermo to your mobile phone. Follow. Learn more. Make sure your Thermo is close enough to your mobile device (10 m/30 ft.). 99 $49.99 $49.99 The Withings brand will return by the end of 2018. I thought that was normal. Your temperature seems too high. Withings Thermo overview. The stem ends in a knob (usually colored either blue or red) that helps you to hold onto the thermometer during the shaking down process. I have contacted Website and not getting back specific instructions to resolve. I’m having the same issue... any help would be great! Award-winning smart thermometer requires no contact, provides highly-accurate temperatures, and automatically syncs with a dedicated app to track up to 8 users. Very disappointing. If not, you can contact the support at https://support.withings.com/hc/en-us/requests/new to get help with it. The Withings Thermo is a Wi-Fi and Bluetooth smart thermometer that pairs with your mobile device and the cloud. Discover our award-winning smart scales, hybrid smartwatches & … Did a factory reset. This time it kept scrolling Factory Reset after the six button presses, until I did the follow up 5 presses. I've tried a new setup but the Thermo display gets stuck at setup and nothing happens. I then repeated the process of removing the app and starting it all from scratch but still no luck. 2. Factory Reset the Thermo via steps below - Hold button until you see SETUP - Pressed the button 6 times until I saw FACTORY RESET - Pressed the button 5 times until it turned off. I see the factory reset, press 5 times and it switches off. This is so infuriating I have my whole family battling fevers. I have disassociated the product from my account, removed it from my bluetooth list, deleted the app from my phone and reinstalled it. The Mad Hermit 1,253 views. Should we assume you've replaced the batteries with a freshly bought pair from a respectable source? 7. Could not get the pairing process to work. How do I get my thermo up and running again? This weirdly enough worked for me, only difference between carrig’s steps and mine was the exact steps I took above. The customer or the user of the Withings Thermo system should assure that it is used in such an environment. Created for use with Thermo, the Withings smart temporal thermometer, the app automatically syncs temperature readings for each user via WiFi or … (Oh, and have your WiFi password handy because it may time out while waiting for you to put in the password). I selected it and chose “Forget this device” to remove it from my Bluetooth devices. Your solution solved the problem. What I got was “setup”. Thermometer for Adults by iHealth, Infrared Forehead Thermometer for Adults and Kids, Touchless Digital Baby Thermometer with Fever Indicator, Non Contact Thermometer (PT2L) 4.4 out of 5 stars 10,856 $24.99 $ 24 . I have: 1. I hope I don’t have to go through all this again as I do plan on changing my WiFi password sometime soon. I want to love it, I really do, and I'd say it's fairly accurate because readings match my older thermometer, as well as old armpit thermometer. Installed The Thermo App from the App Store. I try to do a new installation but not successful. You cannot use partially charged alkalines nor rechargeable. A simple, no-contact gesture is all it takes to obtain a temperature reading. I follow the instruction for hard reset, but it did not work with me. I've got withings thermo.. i doesn't stop staying "go to thermo.withings.com". How to restore defaults in WITHINGS Steel HR Sport?. This varied range of devices allows healthcare professionals to track the largest array of data points such as weight, heart rate, ECG readings, blood pressure, body temperature readings, and more. Download Withings Thermo and enjoy it on your iPhone, iPad, and iPod touch. "Pairing Unsuccessful" "Make sure Thermo is turned on, in range, and is ready to pair". , Followed these directions and reconnected. Withings designed a new infrared thermometer. Note that this community is supported by its members, not the Withings Support Team. Withings (formerly Nokia Health) health ecosystem of connected devices & apps is designed to improve daily wellbeing and long-term health. The Thermo will power back on and display 'GO TO THERMO.WITHINGS.COM' which means that the factory reset is complete Since this device seems finicky, I'll keep some Duracells on hand! 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